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- Tasks: Lead a dynamic HR team, ensuring top-notch support across the employee lifecycle.
- Company: Join Manchester Metropolitan University, a diverse and inclusive workplace.
- Benefits: Enjoy flexible working, professional development, and a supportive environment.
- Why this job: Make a real impact in HR while fostering collaboration and service excellence.
- Qualifications: Experience in HR operations, strong communication skills, and attention to detail.
- Other info: Embrace a culture of continuous improvement and career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Our HR Service Centre (HRSC) sits within the People & Organisational Development (P&OD) Directorate and provides high quality, customer focused support across the full employee lifecycle to all faculties and departments. We are a busy, collaborative and friendly team who take pride in delivering excellent HR services, continuously improving how we work, and building strong relationships across the University. As part of HR Operations, we play a key role in ensuring colleagues and managers experience consistent, accurate and efficient HR processes. This is an exciting time to join us as we further enhance our service delivery and strengthen our commitment to service excellence.
About the role: We are seeking a (HRSC) Team Leader to support and oversee the HR Service Centre. Reporting to the HR Service Centre Manager, you will be a senior member of the team, playing a key role in delivering a high-quality, operational HR service while promoting a culture of collaboration, professionalism, and continuous improvement.
In this role, you will:
- Provide day-to-day support, guidance, and oversight to HR Administrators and Senior HR Administrators
- Ensure the effective and consistent delivery of HR processes and services
- Act as an escalation point for non-standard or complex HR cases
- Work closely with HR colleagues and a wide range of internal stakeholders
- Support and contribute to service improvement initiatives
- Lead on designated areas of HR expertise within the Service Centre
This is a full-time, permanent position, working 35 hours per week. The role is a variable hybrid position, typically requiring on-site presence for 3 days a week.
About the candidate: We are looking for an enthusiastic, confident and highly organised HR professional who thrives in a fast-paced environment. With excellent communication skills and strong attention to detail, you will build effective working relationships with colleagues and stakeholders across the University.
To be successful in this role, you will have:
- Experience supporting or leading HR operations in a high-volume environment
- Strong communication skills and the ability to build effective working relationships at all levels
- Excellent attention to detail and a commitment to accuracy and consistency
- A customer-focused approach and commitment to service excellence
- Experience using HR systems (Oracle experience is desirable)
- The ability to manage competing priorities in a busy, deadline-driven environment
- Experience delivering training or supporting others to use HR processes and systems
- A collaborative approach and commitment to teamwork and continuous improvement
To apply: If you would like to apply, please review the essential criteria in the job description and submit a CV and a short Cover Letter that demonstrates your suitability for the role.
For informal enquiries, please contact Suzanne Goodfellow (HR Service Centre Manager) via S.Goodfellow@mmu.ac.uk
Further information: Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from all local and international communities, including Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals. We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support. Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups. Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role and meet the essential criteria as listed in the attached Job Description for that vacancy. This vacancy is expected to attract a high volume of applications. Therefore, under the Disability Confident Scheme, only disabled people who apply under the scheme and best meet the essential criteria will be offered an interview.
HR Service Centre Team Leader in Manchester employer: The Manchester Metropolitan University
Contact Detail:
The Manchester Metropolitan University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Service Centre Team Leader in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at the HR Service Centre on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by researching the latest trends in HR operations. Show us that you're not just about the basics but are keen on continuous improvement and service excellence, which is what we value.
✨Tip Number 3
Practice your communication skills! Since this role involves building relationships, being able to articulate your thoughts clearly and confidently will set you apart. Consider mock interviews with friends or mentors.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re serious about joining our collaborative team.
We think you need these skills to ace HR Service Centre Team Leader in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HR Service Centre Team Leader role. Highlight your experience in HR operations and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your achievements and how they relate to the job description. We love a good story!
Show Off Your Communication Skills: Since this role requires strong communication, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it’s super easy to do!
How to prepare for a job interview at The Manchester Metropolitan University
✨Know Your HR Stuff
Make sure you brush up on your HR knowledge, especially around processes and systems like Oracle. Being able to discuss your experience in a high-volume environment will show that you’re ready for the fast-paced nature of the role.
✨Show Off Your Communication Skills
Since this role involves building relationships across various levels, practice articulating your thoughts clearly. Think of examples where you've successfully communicated complex HR issues or trained others, as this will highlight your strong communication skills.
✨Demonstrate Your Customer Focus
Prepare to discuss how you’ve delivered excellent customer service in previous roles. Share specific instances where you went above and beyond to ensure satisfaction, as this aligns perfectly with their commitment to service excellence.
✨Emphasise Teamwork and Collaboration
This position values a collaborative approach, so be ready to talk about how you’ve worked effectively within a team. Highlight any initiatives you’ve led or contributed to that improved team dynamics or service delivery.
