At a Glance
- Tasks: Support students and staff with assessment queries while managing student records.
- Company: Join Manchester Metropolitan University, a leader in inclusive education.
- Benefits: Flexible working arrangements, professional development, and a supportive environment.
- Other info: Inclusive culture that values diversity and offers mentoring programmes.
- Why this job: Make a real difference in students' academic journeys and enhance your skills.
- Qualifications: Strong communication, organisational skills, and a proactive attitude.
The predicted salary is between 30000 - 40000 € per year.
We are recruiting an Education Services Officer (12-month maternity cover) in the Assessment Results team in the Assessment Management department. The Assessment Results team is responsible for maintaining records relating to student progression, processing outcomes for consideration by Assessment Boards, and confirming classifications and results to students.
About The Role
Education Services Officers must provide excellent stakeholder service and administrative support for assessment activities across Manchester Metropolitan University. This role requires establishing excellent working relationships with the Professional Service area, the academic community, and collaborative partners.
Key responsibilities include:
- Providing guidance and support to students and academic staff on a wide range of assessment-related issues.
- Critically analysing data, leading project workstreams, and acting as a contact for certain areas within Assessment Management.
About The Assessment Management Department
Assessment is at the heart of what a university does, and our department's purpose is to enable our students and colleagues to achieve their best by delivering sector-leading excellence and innovation in assessment management. Consisting of seven teams, Assessment Management works in a positive environment that encourages the development of skills and professional growth.
Our Teams
- Assessment Delivery – organising and scheduling exams, set-up and receipt of coursework.
- Assessment Systems – configuration of assessment-related systems, including the configuration of progression rules, data manipulation and interrogation.
- Assessment Standards – oversight of regulations, quality processes, external examining, and academic misconduct.
- Assessment Service Desk – first line stakeholder support, triaging queries via a ticketing system, phone calls and email.
- Assessment Results – managing student assessment records, ensuring marks are present and correct, and student results are published in a timely fashion via the running of assessment boards.
- Assessment Mitigations – oversight of student extensions and finding ways to ensure students who experience difficulties have the best possible chance of continuing their studies.
Ideal Candidate
- Leadership, proactive and taking ownership
- Collaborative, interpersonal and communication skills
- Decision making, attention to detail and organisational skills
We have a standard induction period and a buddy system to enable new starters to smoothly settle into the department. We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support.
Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from all local and international communities, including Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals. Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups. Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role and meet the essential criteria as listed in the attached Job Description for that vacancy. This vacancy is expected to attract a high volume of applications. Therefore, under the Disability Confident Scheme, only disabled people who apply under the scheme and best meet the essential criteria will be offered an interview.
Education Services Officer (Maternity Cover) (Assessment Results) in Manchester employer: The Manchester Metropolitan University
Manchester Metropolitan University is an exceptional employer that prioritises the professional growth and well-being of its staff, particularly within the Assessment Management department. With a strong commitment to inclusivity and diversity, the university fosters a supportive work culture that encourages collaboration and innovation, offering flexible working arrangements and comprehensive development opportunities. Employees benefit from a structured induction process and a buddy system, ensuring a smooth transition into their roles while contributing to a vibrant academic community in the heart of Manchester.
Contact Detail:
The Manchester Metropolitan University Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Education Services Officer (Maternity Cover) (Assessment Results) in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Manchester Metropolitan University on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the Assessment Management department. Understand their key responsibilities and think about how your skills align with their goals. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to stakeholder service and data analysis. We recommend doing mock interviews with friends or using online resources to get comfortable with your responses.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show that you’re enthusiastic about the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Education Services Officer (Maternity Cover) (Assessment Results) in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Education Services Officer. We want to see how you can contribute to our Assessment Results team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills:Since this role involves providing guidance and support to students and staff, it’s crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language, and maybe even share a brief example of how you've successfully communicated complex information in the past.
Highlight Your Attention to Detail:As an Education Services Officer, you'll be managing student assessment records and ensuring accuracy is key. In your application, make sure to mention any experiences where your attention to detail made a difference, whether in previous roles or projects.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets to the right people and shows us that you’re serious about joining our team at Manchester Met!
How to prepare for a job interview at The Manchester Metropolitan University
✨Know Your Stuff
Make sure you understand the key responsibilities of the Education Services Officer role. Familiarise yourself with assessment processes, student progression, and how to handle data. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves providing guidance to students and academic staff, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated complex information in the past. This will demonstrate your interpersonal skills and ability to build relationships.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with a student query or managing assessment records. Think of relevant experiences where you’ve shown leadership or problem-solving skills, and be ready to discuss them in detail.
✨Emphasise Your Attention to Detail
This role requires a keen eye for detail, especially when managing student records and processing outcomes. Prepare to discuss how you ensure accuracy in your work and any systems you use to keep track of important information. Highlighting this skill will set you apart from other candidates.
