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- Tasks: Be the first point of contact, delivering top-notch customer service and accurate info.
- Company: Join a vibrant and inclusive learning environment at Harpurhey campus.
- Benefits: Enjoy 35 days paid leave, plus 8 bank holidays and a supportive community.
- Other info: Permanent, full-time role with a focus on student success and community.
- Why this job: Make a real difference by helping others and ensuring positive experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
We have an exciting opportunity to join our Administration Services team as an Enquiry Response Advisor. In this role, you will be the first point of contact for enquiries, delivering excellent customer service and accurate information to a wide range of stakeholders. You will manage and respond to enquiries efficiently across multiple channels, ensuring a positive experience for all.
Location: Harpurhey campus, North Manchester
Contract: Permanent, full-time (35 hours per week)
Site Information: Our Harpurhey campus is a vibrant and inclusive learning environment offering excellent facilities tailored to vocational education. The campus specialises in sport, public services, foundation learning and provides dedicated spaces for hands-on, practical teaching. With a strong sense of community and a focus on student success, Harpurhey is a rewarding place to work.
35 days paid annual leave plus 8.
Enquiry Response Advisor in Manchester employer: The Manchester College
Contact Detail:
The Manchester College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enquiry Response Advisor in Manchester
✨Tip Number 1
Make sure you research the company and its values before your interview. Knowing what they stand for will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an Enquiry Response Advisor, you'll need to convey information clearly and effectively. Try role-playing with a friend or family member to get comfortable with common questions.
✨Tip Number 3
Don’t underestimate the power of follow-up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, as it helps us keep track of all candidates. Plus, it’s a great way to show your enthusiasm for the role!
We think you need these skills to ace Enquiry Response Advisor in Manchester
Some tips for your application 🫡
Show Your Customer Service Skills: As an Enquiry Response Advisor, you'll be the face of our team. Make sure to highlight any previous experience in customer service or handling enquiries in your application. We want to see how you can bring a positive vibe to our stakeholders!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and get straight to the point. We appreciate brevity, especially since you'll be managing multiple enquiries in this role!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Enquiry Response Advisor role. Mention specific skills or experiences that relate directly to the job description – it shows us you’re genuinely interested.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and allows you to showcase your enthusiasm for joining our vibrant Harpurhey campus team!
How to prepare for a job interview at The Manchester College
✨Know Your Stuff
Before the interview, make sure you understand the role of an Enquiry Response Advisor. Familiarise yourself with the types of enquiries you might handle and the channels you'll be using. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during the interview to highlight your ability to manage enquiries effectively.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It shows that you value communication, which is key in this role, and helps you build rapport with the interviewer.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of enquiries you’ll be dealing with, or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.