At a Glance
- Tasks: Own the platform roadmap and collaborate with teams to shape scalable solutions.
- Company: Join a forward-thinking organisation focused on innovation and teamwork.
- Benefits: Generous pension, 24 days holiday, free parking, and wellbeing support.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by improving how ServiceNow is used across the organisation.
- Qualifications: Experience in ServiceNow and strong stakeholder engagement skills.
The predicted salary is between 50000 - 65000 € per year.
Responsibilities
- You'll own the platform roadmap and backlog, making sure it reflects real priorities rather than just incoming demand.
- You'll work closely with engineering and architecture to shape solutions that are scalable and maintainable, not just quick wins.
- You'll spend time with stakeholders across technology, HR and operations – helping them understand trade‑offs, constraints and what good actually looks like.
- You'll also play a role in how the team operates, encouraging better ways of working and a stronger focus on outcomes over activity.
- You won't be maintaining something polished; you'll be helping shape how ServiceNow is used across the organisation, simplifying messy areas, improving team operations, and making the platform genuinely valuable.
- It’s about building a platform that works properly at scale.
Qualifications
- Experience working in a ServiceNow environment (e.g. ITSM, ITOM, HRSD), ideally as a Product Owner, Technical BA or similar.
- Strong understanding of how the platform fits together: workflows, integrations and dependencies.
- Comfortable working with engineers and architects, without needing to be hands‑on in configuration.
- Experience owning backlogs and making prioritisation decisions in an Agile environment.
- Ability to engage stakeholders at different levels and challenge constructively when needed.
- A focus on outcomes, not just delivering features, but ensuring they improve something.
Nice to Have
- Experience in more complex or multi‑site organisations.
- Exposure to platform governance, standardisation or transformation work.
- Background in system analysis, technical business analysis or similar.
Benefits
- Generous pension up to 10% contribution.
- 24 days holiday plus bank holidays, and additional volunteering days.
- Free parking, subsidised public transport.
- Wide range of discounts.
- Wellbeing support and volunteering days.
Equal Opportunity
We’re proud to be a Disability Confident employer. If you need any adjustments during the process, just let us know – we’ll support you.
Technical Product Owner - ServiceNow in London employer: The Manchester Airports Group
As a Technical Product Owner at our organisation, you'll thrive in a collaborative environment that prioritises innovation and employee well-being. With generous benefits including a substantial pension contribution, ample holiday, and a strong focus on personal development, we empower our team to shape the future of ServiceNow across the company. Join us in a culture that values outcomes over activity, where your contributions will directly enhance our operations and make a meaningful impact.
Contact Detail:
The Manchester Airports Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Product Owner - ServiceNow in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Technical Product Owner role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to ServiceNow. We recommend doing mock interviews with friends or using online platforms to get comfortable discussing your experience with backlogs and stakeholder engagement.
✨Tip Number 3
Showcase your understanding of Agile methodologies! When chatting with potential employers, highlight how you’ve prioritised backlogs and made decisions that focus on outcomes. We want to see that you can think strategically about the platform roadmap.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Product Owner - ServiceNow in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Technical Product Owner role. Highlight your experience in ServiceNow and any relevant Agile practices to show us you’re the right fit.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about the role and how you can contribute to shaping our platform. Be specific about your past experiences and how they relate to the responsibilities outlined in the job description.
Showcase Your Stakeholder Engagement Skills:In your application, give examples of how you've successfully engaged with stakeholders in previous roles. We want to see how you’ve navigated trade-offs and constraints while keeping a focus on outcomes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at The Manchester Airports Group
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Understand the key features like ITSM, ITOM, and HRSD, and be ready to discuss how they fit together. This will show that you’re not just familiar with the platform but can also think strategically about its use.
✨Prioritisation is Key
Be prepared to talk about your experience with backlog management and prioritisation in an Agile environment. Think of specific examples where you made tough decisions on what to focus on and how those choices impacted outcomes. This will demonstrate your ability to own the roadmap effectively.
✨Engage Stakeholders Like a Pro
Since you'll be working with various stakeholders, practice how you would explain complex concepts in simple terms. Prepare to share examples of how you've successfully engaged different levels of stakeholders and navigated trade-offs. This shows you can communicate effectively and challenge constructively.
✨Focus on Outcomes, Not Just Features
During the interview, emphasise your commitment to delivering value rather than just ticking boxes. Share instances where you ensured that features led to real improvements in processes or user experience. This will highlight your outcome-oriented mindset, which is crucial for the role.
