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- Tasks: Provide exceptional customer service to disabled customers and assist with their travel needs.
- Company: Join a diverse team at MAG, committed to making travel accessible for everyone.
- Benefits: Permanent contract with consistent pay, flexible hours, and opportunities for extra shifts.
- Other info: Flexible shifts available, including nights and weekends, in a supportive work environment.
- Why this job: Make a real difference in people's travel experiences while developing your skills.
- Qualifications: Outstanding customer service skills and a natural communicator; driving experience is a plus.
The predicted salary is between 24000 - 30000 £ per year.
The aim of this role is to provide exceptional inclusive customer service to disabled customers and customers with reduced mobility. As key members of our dedicated team, our Assisted Travel Drivers play a crucial role in ensuring an effortless and equitable travel experience for all our customers. They will work as part of a team, driving Ambulift vehicles from the terminal to the aircraft.
Responsibilities:
- To provide personalised assistance to disabled customers and customers with reduced mobility, ensuring their airport experience is an effortless and enjoyable part of their holiday.
- Effectively communicate and coordinate with other airport departments.
- Assisting customers with check‑in procedures.
- Escorting passengers through security and immigration.
- Responding promptly and effectively to customer inquiries, concerns, and requests, demonstrating excellent problem‑solving and communication skills.
- Performing manual handling tasks, including physically lifting customers into and out of their mobility aid as part of a lifting team.
What will make you successful in the role?
We are looking for someone with outstanding customer service skills, preferably with experience in customer‑facing industry – retail, hospitality, sales, and similar. You will be a natural communicator, with plenty of empathy and a natural aptitude towards problem solving. You will be fully flexible to cover a 24/7 operation which will include nightshifts, early mornings, weekends and bank holidays. Shift lengths vary between 4‑12 hours. Ideally you will have a clean and valid driving licence, and experience of driving LGV is preferable but definitely not a pre‑requisite.
Benefits and Working Conditions:
We offer a permanent annualised hours contract which means you are always paid 21 hours per week. However, at peak times you may be required to work additional hours or at quieter times you may be required to work less than 21 hours per week. This does not affect your salary, which is paid consistently at 21 hours per week despite the hours you may work.
Equal Opportunities & Reasonable Adjustments:
We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.
Assisted Travel Drivers employer: The Manchester Airports Group
Contact Detail:
The Manchester Airports Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assisted Travel Drivers
✨Tip Number 1
Get to know the company! Research their values and mission, especially around inclusivity and customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing exceptional customer service, think of scenarios where you might need to solve problems or assist customers. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Be flexible and ready to adapt! The job requires covering various shifts, so highlight your availability and willingness to work different hours. Show them you’re ready to jump in whenever they need you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Assisted Travel Drivers
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer-facing roles. We want to see how you've gone above and beyond to help customers, especially those with special needs. Share specific examples that demonstrate your empathy and problem-solving abilities.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the initiative to connect their background with our values.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for providing exceptional service shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at The Manchester Airports Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assisted Travel Driver. Familiarise yourself with the key tasks like providing personalised assistance and communicating effectively with other airport departments. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about exceptional customer service, think of specific examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handled difficult situations or solved problems, as this will highlight your empathy and communication skills.
✨Be Flexible and Ready for Anything
The job requires flexibility with shifts, so be prepared to discuss your availability. Show that you're willing to adapt to the 24/7 operation, including nights and weekends. This will demonstrate your commitment and readiness to meet the demands of the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they support employees in providing inclusive services. This shows your genuine interest in the company and the role, making you stand out as a candidate.