At a Glance
- Tasks: Shape and optimise digital experiences for airport travel across key touchpoints.
- Company: CAVU, a leader in seamless airport travel solutions.
- Benefits: 25 days holiday, annual bonus, gym access, and flexible benefits.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Join a dynamic team transforming airport travel with innovative digital solutions.
- Qualifications: Experience in product ownership and Agile environments, with a passion for customer experience.
The predicted salary is between 63000 - 77000 £ per year.
Permanent position based in Manchester Airport / Hybrid (2 days per week onsite).
About CAVU: For airports, for partners, for people. At CAVU, our purpose is to find new and better ways to make airport travel seamless and enjoyable for everybody. Every day is an opportunity to create better travel experiences.
About the role: We're looking for a Product Owner to join our Digital Customer Platform team, helping shape and optimise some of the most visible and business-critical digital experiences across MAG airports. This role will focus on the digital customer journey across key touchpoints including the Manchester, Stansted and East Midlands Airport websites, alongside associated passenger information and self-service experiences. You'll play a key role in driving optimisation initiatives, improving customer engagement, and ensuring our digital platforms continue to evolve in line with customer and commercial needs.
Key responsibilities:
- Product Ownership & Delivery: Own and manage product backlogs across digital customer touchpoints, ensuring priorities align with customer, operational and commercial objectives. Contribute actively to Agile ceremonies including sprint planning, stand-ups, retrospectives and backlog refinement. Collaborate with engineering, UX and content teams to ensure solutions deliver high-quality customer outcomes. Support the continuous improvement of product delivery processes and Agile ways of working.
- Optimisation & Customer Experience: Drive optimisation initiatives across web and digital customer journeys, identifying opportunities to improve engagement, conversion and usability. Support and coordinate experimentation and A/B testing activity in partnership with UX and digital teams. Use customer, behavioural and performance data to inform prioritisation and product decisions. Ensure digital experiences remain aligned to both customer expectations and wider business strategy. Balance customer needs, technical considerations and commercial priorities when making product decisions.
About you: We're looking for a collaborative and commercially aware Product Owner who enjoys working in fast-paced digital environments and is passionate about improving customer experiences through data-led product decisions. You'll likely have previous experience working in Product, Digital or Customer Experience teams, with exposure to Agile delivery environments and optimisation-focused digital products. Experience working as a Product Owner or within a product-led digital delivery environment. Strong understanding of Agile methodologies and product delivery practices. Experience managing backlogs, writing user stories and working within sprint-based delivery teams. Exposure to digital optimisation, experimentation or A/B testing initiatives. The ability to interpret and utilise data to support product decisions and prioritisation. Experience working closely with UX, engineering and content teams. Familiarity with digital analytics tools such as GA4 would be advantageous.
Benefits: 25 days holiday, increasing with service (up to 28). Option to buy up to 10 extra days + 4 flexible bank holidays. 10% company pension. Annual bonus scheme. On-site gym. MediCash scheme. A range of flexible benefits and discounts, including up to 50% off CAVU products such as Escape Lounges and Airport Parking. Rail and retail discounts. 2 paid volunteering days per year. Access to health & wellbeing events, ID&E activities, and learning opportunities. Formal and informal development options, including mentoring programmes and learning grants. Enhanced parental leave (T&Cs apply).
Equal Opportunities and Reasonable Adjustments: We're building something brilliant at CAVU: a diverse team of people who reflect the global customer base we serve. We're proudly part of MAG, and together we're on a mission to be number one in our industries — and that takes talent in all its forms. We're proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know — we're committed to helping you perform at your best.
Agile Development Product Owner employer: The Manchester Airports Group
At MAG, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and inclusion. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for advancement, all while enjoying generous benefits such as flexible pensions, ample holiday, and community engagement initiatives. Located at Manchester Airport, one of the UK's busiest hubs, you'll be part of a dynamic team dedicated to delivering outstanding service and making a positive impact in our communities.
Contact Details:
The Manchester Airports Group Recruitment Team
