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For Companies At a Glance
- Tasks: Lead daily operations at a premier workplace, ensuring exceptional service and compliance.
- Company: Join JLL at 40 Leadenhall, a cutting-edge workplace in the heart of London.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Be a key player in maintaining world-class service at a landmark building.
- Qualifications: Experience in operations management and strong stakeholder engagement skills.
- Other info: Diverse and inclusive workplace committed to equality of opportunity.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Head of Operations – 40 Leadenhall
MRG are working exclusively with JLL on the appointment of a Head of Operations for 40 Leadenhall, a 900,000 sq ft next-generation workplace in the heart of the City of London, widely known as “Gotham City.” The building is now fully operational with high-profile occupiers, and a best-in-class amenity offer, and we’re seeking a leader to keep performance exceptional day-in, day-out.
The role
You’ll own day-to-day service delivery across the whole building, ensuring seamless operations, delighted occupiers, and consistently safe, compliant and efficient running of the building and its amenities (including the wellness suite, auditorium and screening room, front-of-house and logistics). You’ll set the tone on service culture, supplier performance and continual improvement in a premium, high-expectation environment.
Key accountabilities
- Lead multi-disciplinary on-site teams and partner suppliers (Security, Cleaning, Front-of-House/Reception, Logistics), driving SLA/KPI delivery and a visible, hospitality-led service culture.
- Be the principal point of contact for occupiers: onboarding/inductions, relationship management, issue resolution and satisfaction/NPS.
- Safeguard compliance and risk management (H&S, statutory, insurance, emergency preparedness and incident response) in line with JLL standards.
- Own budgets and financial stewardship: annual service charge planning, forecasting, procurement and non-recoverable spend control.
- Optimise building systems and performance: energy/water/waste efficiency, data-led monitoring, and continuous improvement initiatives aligned to targeted ratings (e.g., BREEAM Excellent, WELL, WiredScore/SmartScore, NABERS).
- Curate and operate shared amenities and place-making: auditorium and screening room programming, wellness facilities, and retail interfaces to enhance the daily experience.
About you
- Senior operations/facilities leader from premium commercial building
- Confident occupier-facing operator with excellent stakeholder skills and a proactive, solutions mindset.
- Strong technical/compliance grounding with first-class H&S and risk management.
- Financially astute (service charge, procurement, contracts) with laser-sharp attention to detail.
- Data-literate and improvement-oriented — comfortable using building/SMART data to raise performance and sustainability outcomes.
This is a standout opportunity to lead operations at one of London’s most recognisable new workplaces and to sustain its reputation for world-class service.
Contact (Retained Partners – The Management Recruitment Group)
Matthew Evans — matthew.evans@mrgpeople.co.uk 07854 865017
Emilia Fasano — emilia.fasano@mrgpeople.co.uk 07851 259868
Inclusion
JLL and MRG are committed to a diverse and inclusive workplace and to equality of opportunity for all. Shortlists are presented anonymously (no references to nationality, age or gender). We particularly welcome applications from underrepresented groups at this level.
Head of Operations employer: The Management Recruitment Group (MRG)
Contact Detail:
The Management Recruitment Group (MRG) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what makes them tick and how you can contribute to their success. Tailor your responses to show that you're not just a fit for the role, but also for their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Operations role. Highlight your experience in managing multi-disciplinary teams and your success in delivering exceptional service in premium environments. We want to see how you’ve made a difference in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for operations and how your skills align with our needs at 40 Leadenhall. Don’t forget to mention your approach to stakeholder management and compliance, as these are key for us.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to drive performance and improve service delivery. Use metrics where possible to quantify your impact – we love numbers that tell a story!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at The Management Recruitment Group (MRG)
✨Know Your Building Inside Out
Before the interview, make sure you’re familiar with 40 Leadenhall and its unique features. Understand the amenities, the service culture, and the expectations of high-profile occupiers. This knowledge will help you demonstrate your commitment and readiness to lead operations effectively.
✨Showcase Your Leadership Style
Be prepared to discuss your approach to leading multi-disciplinary teams. Share specific examples of how you've driven performance and fostered a hospitality-led service culture in previous roles. Highlight your ability to manage relationships with suppliers and occupiers alike.
✨Demonstrate Financial Acumen
Since the role involves budget management and financial stewardship, come equipped with examples of how you’ve successfully managed service charges, procurement, and contracts. Be ready to discuss your attention to detail and how it has positively impacted your previous workplaces.
✨Emphasise Compliance and Risk Management
Given the importance of health and safety, compliance, and risk management in this role, prepare to talk about your experience in these areas. Discuss how you’ve ensured compliance with standards and how you’ve handled emergency preparedness and incident response in past positions.
