At a Glance
- Tasks: Be the friendly face of our hotel, ensuring guests have an unforgettable experience.
- Company: Join a family-owned hotel known for its warm Irish hospitality.
- Benefits: Enjoy competitive pay, 28 days holiday, and discounts for friends and family.
- Other info: Work in a supportive team environment with opportunities for growth.
- Why this job: Make lasting memories for guests while developing your career in hospitality.
- Qualifications: Great communication skills and a positive attitude are essential.
You will be the welcoming face of our hotel, providing exceptional guest service that creates lasting memories. With a people-first focus, you will proactively anticipate and address guest needs, ensuring their complete satisfaction. You will partner seamlessly with colleagues to deliver a consistently high level of service, upholding our organisational values. Drawing on your expertise, you will contribute to maximising room revenue while maintaining integrity in all interactions.
The successful candidate will be required to work 22.5 hours per week.
Key Responsibilities:
- Extend a warm and welcoming greeting to all guests upon arrival, efficiently managing check-in, issuing keys, and providing engaging explanations of hotel facilities.
- Demonstrate expertise by possessing comprehensive knowledge of hotel facilities, services, and special promotions, proactively sharing this information with guests to enhance their stay and maximise sales opportunities.
- Anticipate guest needs whenever possible, attentively addressing all written and spoken requests with courtesy and helpfulness, ensuring a positive guest experience.
- Ensure efficient and accurate guest check-outs, prioritising guest satisfaction and proactively addressing any issues that may arise.
- Demonstrate expertise in operating all hotel front office systems efficiently and accurately.
- Maintain a thorough understanding of hotel availability and actively pursue opportunities to maximise room sales.
- Answer calls and handle inquiries efficiently and in accordance with company policy, ensuring effective message taking and communication.
- Ensure the accurate verification of the handed-over float.
- Maintain a strong knowledge of the local area, including history, points of interest, and special events, enabling you to provide valuable information and recommendations to guests.
- Handle cash and credit transactions with integrity, strictly adhering to hotel and company policies, and immediately reporting any discrepancies.
- Ensure accurate and timely posting of all charges to guest accounts, following standard procedures to maintain complete and accurate guest folios.
- Handle all guest messages with integrity, ensuring accurate and prompt delivery while adhering to GDPR procedures.
- Contribute to a positive and collaborative team environment, working effectively with colleagues to ensure seamless guest service and efficient operations.
Skills and Qualifications:
- Proficiency in Hotel Management Software and basic computer skills (MS Office).
- Excellent communication and interpersonal skills.
- Strong organisational and multitasking abilities.
- Problem-solving and conflict-resolution skills.
- Professional appearance and demeanour.
Company Benefits:
- Competitive salary.
- Internal growth and development opportunities.
- 28 days' holiday for full-time staff.
- Departmental incentives.
- Free parking.
- Discounted friends and family rates.
Required Criteria:
- Ability to work well under pressure in a fast-paced environment.
- A positive and friendly attitude.
- A good multi-tasker.
- A good level of spoken English is essential.
Desired Criteria:
- Previous experience in a similar role is preferred.
Skills Needed:
- Establishing Rapport With Clients.
- Ability to Identify and Anticipate needs.
- Exceptional Customer Service Skills.
- Reception skills.
- Reservation skills.
About The Company:
The Malone is a veritable secret, a hidden treasure boasting everything you want in a hotel: spacious bedrooms and suites, function rooms for inspirational wedding celebrations or corporate events and the very best of that famous Irish hospitality, every step of your stay. The Guinness is perfectly poured in our Greyhound bar - enjoy with some smoked salmon and wheaten bread or indulge in a meal to remember in the Gallery Restaurant.
Here at The Malone, we have generations of experience in welcoming guests. First opened in 1945 as 'The Bowness', for the last 30 years, The Malone has been owned and run by two generations of the Macklin family. Relax and unwind with us. A warm Irish welcome to you!
Company Culture:
We are always looking for enthusiastic and talented individuals to join our team. As a family owned hotel, you're not only part of the team, you're part of the family. Our commitment to our people is to deliver a great place to not only work, but thrive. Relationships are important to us, those we have with our guests and with one another. The Malone inspires its teams to live by the company's core values:
- Treat people really well
- Openness, trust and understanding
- The highest standards
- Perseverance and enjoyment
- One step ahead
- Flexibility
Internal development and progression is key to our success, having been in business for 30 years.
Salary: £11.65 - £12.71 per hour
Hotel Receptionist - Part time opportunity employer: The Malone Hotel
At The Malone, we pride ourselves on being a family-owned hotel that treats our staff like family, fostering a warm and inclusive work culture. With competitive salaries, generous holiday allowances, and ample opportunities for internal growth and development, we ensure our employees thrive in a supportive environment while delivering exceptional guest experiences. Join us to be part of a team that values relationships, integrity, and the highest standards of service in the heart of Irish hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist - Part time opportunity
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at The Malone Hotel and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Hotel Receptionist - Part time opportunity
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at The Malone Hotel that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at The Malone Hotel.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at The Malone Hotel get a sense of who you are beyond your experience!
How to prepare for a job interview at The Malone Hotel
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at The Malone Hotel and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
