At a Glance
- Tasks: Serve guests and ensure their wellbeing in a vibrant bar and restaurant setting.
- Company: Join The Malone, a family-owned hotel known for its warm Irish hospitality.
- Benefits: Enjoy competitive pay, 28 days holiday, and opportunities for growth.
- Other info: Flexible hours and a chance to develop your career in hospitality.
- Why this job: Be part of a supportive team and make memorable experiences for guests.
- Qualifications: Must have a positive attitude and strong customer service skills.
As a Food and Beverage Assistant you will be responsible for serving and ensuring the wellbeing of our guests within the Bar and Restaurant, demonstrating a strong people first approach. You will complete all preparation and service of the Restaurant to the highest standards and in keeping with the specifications and systems set by the Restaurant Manager to keep our service consistent, upholding integrity and operational expertise. You'll ensure that we are compliant with Health & Safety and Food Hygiene by following any systems shown to you, maintaining a safe environment and adhering to Integrity.
Key Accountabilities
- To be responsible for the service and wellbeing of our guests, demonstrating a commitment to People First through exceptional hospitality.
- To assist in the set up and closedown of the Restaurant, showcasing expertise in operational efficiency.
- Ensure all orders are taken accurately and items are received in a timely manner, upholding Integrity through reliable and precise service.
- To support the team in ensuring the efficient, and effective running of the service, adopting a collaborative partnership to achieve seamless operations.
- Ensure that the preparation and presentation of each section is of a high standard, and is in line with the standards set, demonstrating expertise in maintaining quality and consistency.
- Serve guests to the highest standard whilst keeping the guests expectations at the forefront of your mind, delivering people first customer service that prioritises their satisfaction.
- To keep your mise en place levels up to the required level whilst rotating stock, demonstrating expertise in stock management and preparation.
- Be mindful of waste, always seek help to utilise all stock and minimise waste, demonstrating Integrity in responsible resource management.
- Report any faults or defects as you see them, ensuring operational Integrity and safety through proactive communication.
- Maintain a high standard of Restaurant and back of house cleanliness and hygiene practices, upholding Integrity and ensuring a safe and sanitary environment.
- Ensure that you are correctly dressed in your uniform, presenting a professional people first image that represents the hotel.
- Maintain a professional working relationship with all departments in the hotel, fostering Partnership through effective communication and collaboration.
- To show willingness to take on additional responsibilities when necessary, demonstrating Partnership through flexibility and a team-oriented approach.
- Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe system of work appropriate to your role, upholding Integrity by maintaining a safe and compliant working environment.
- Any other tasks as delegated by your Line Manager, demonstrating Partnership through a supportive and adaptable attitude.
Company Benefits:
- Competitive salary.
- Internal growth and development opportunities.
- 28 days' holiday for full-time staff.
- Departmental incentives.
- Discounted friends and family rates.
Required Criteria
- Right to work and live in the UK.
- A high level of spoken English is essential.
- Highly responsible and reliable.
- A positive and friendly attitude.
- Ability to work well under pressure in a fast-paced environment.
Skills Needed
- Ability to Identify and Anticipate needs.
- Food Service Skills.
- Exceptional Customer Service Skills.
About The Company
The Malone is a veritable secret, a hidden treasure boasting everything you want in a hotel: spacious bedrooms and suites, function rooms for inspirational wedding celebrations or corporate events and the very best of that famous Irish hospitality, every step of your stay. The Guinness is perfectly poured in our Greyhound bar - enjoy with some smoked salmon and wheaten bread or indulge in a meal to remember in the Gallery Restaurant.
Here at The Malone, we have generations of experience in welcoming guests. First opened in 1945 as 'The Bowness', for the last 30 years, The Malone has been owned and run by two generations of the Macklin family. Relax and unwind with us. A warm Irish welcome to you!
Company Culture
We are always looking for enthusiastic and talented individuals to join our team. As a family owned hotel, you're not only part of the team, you're part of the family. Our commitment to our people is to deliver a great place to not only work, but thrive. Relationships are important to us, those we have with our guests and with one another. The Malone inspires its teams to live by the company's core values; - Treat people really well - Openness, trust and understanding - The highest standards - Perseverance and enjoyment - One step ahead - Flexibility.
Internal development and progression is key to our success, having been in business for 30 years.
Company Benefits
We believe everyone has the right to grow and develop and we actively encourage those who want to make a career in hospitality, with internal and external training. Employees have the opportunity to enjoy a variety of benefits whilst working at The Malone Hotel.
- Vacation
- Paid time off
- Performance bonuses
- Retirement plan and/or pension
- Office perks
- Employee development programs
- Free parking
- Open office
- Competitive salary
- Preferential room rates
- Family and friends rates
- Long service recognition
- Progression opportunities
Salary
£11.65 - £12.71 per hour
Food and Beverage Assistant employer: The Malone Hotel
The Malone is an award-winning, family-owned hotel that prioritises a people-first approach, offering a warm and welcoming environment for both guests and staff. With a commitment to employee growth and development, we provide competitive salaries, generous holiday allowances, and a range of benefits including discounted rates for friends and family. Join our team and become part of a family that values relationships, integrity, and exceptional service in the heart of Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Assistant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Malone Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Malone Hotel
Don't be shy about reaching out to The Malone Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food and Beverage Assistant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Malone Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Malone Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
