Training Restaurant Supervisor in Belfast

The Malone Hotel have a fantastic opportunity for a highly motivated Food and Beverage Supervisor to join their growing team, on a full-time basis (37.5 hours per week ).
As Food and Beverage Supervisor, the successful candidate will assist the Food & Beverage Manager/Restaurant Manager in the day-to-day running of the Food & Beverage operations. They will deputise for the Manager in their absence, prioritising our people by supporting the team in maintaining standards and working collaboratively to ensure all customers receive an excellent level of service. Your expertise will be crucial in upholding operational integrity and encouraging a strong partnership between the team, management, and our guests.
Ensure service standards are maintained within the team at all times, demonstrating our commitment to people first by creating a positive and exceptional guest experience.
Strive to anticipate customer needs whenever possible and react to these to enhance customer satisfaction, ensuring all guest expectations are exceeded.
Ensure that Company and legal standards for cleanliness are maintained within the department, upholding integrity and expertise.
Ensure that the team is dressed in the correct uniform, in line with Company Standards, and understands the importance of personal hygiene.
Be fully conversant with the facilities, services, and promotions offered by the hotel and, whenever appropriate, offer this information to the guest, acting as an ambassador.
Be involved in preparing, checking, and monitoring departmental forecasts and rotas to ensure they are in line with set budgets and meet the service and business needs.
Support the control of costs through correct stock usage, storage, rotation, par stock levels, purchase order systems, and minimising wastage, as per Company standards.
Ensure all employees are inducted and trained according to Company standards, and that team members are led, motivated, developed, and receive regular Check-Ins in order to achieve customer satisfaction and Company objectives – demonstrating a people-first approach and developing expertise.
Perform other duties as assigned and carry out Duty Management functions as required, acting with integrity and upholding the hotel's standards.
The above is designed to help you in the understanding of your role and is not intended to be a definitive list of your duties, as flexibility in meeting the Company and guests' needs is required by all employees. Significant proven experience in a supervisory or management role within food and beverage operations (hotel, resort, or similar).
Demonstrated experience in staff management, training, and scheduling.
Strong understanding of health and safety and food safety legislation applicable in Northern Ireland.
Awareness of allergen management and compliance requirements.
High standard of customer service and complaint handling.
Ability to work under pressure in a busy hotel environment.
This position will require working evenings, weekends, and holidays.
As an award-winning, family-owned hotel, we offer our staff the chance to become "part of the family!" Internal growth and professional development opportunities.
~28 days' holiday for full-time staff.
~ Departmental incentives include employee discounts on hotel stays and dining.
~ Free parking.
~ Discounted friends and family rates.

A good level of written and spoken English.
Previous experience in a boutique Hotel.

Supervision, Ability to Identify and Anticipate needs, Exceptional Customer Service Skills, Planning and Organising
The Malone is a veritable secret, a hidden treasure boasting everything you want in a hotel: spacious bedrooms and suites, function rooms for inspirational wedding celebrations or corporate events and the very best of that famous Irish hospitality, every step of your stay. The Guinness is perfectly poured in our Greyhound bar – enjoy it with some smoked salmon and wheaten bread or indulge in a meal to remember in The Avenue Brasserie. Company Culture
As a family owned hotel, you're not only part of the team, you're part of the family.
We believe everyone has the right to grow and develop and we actively encourage those who want to make a career in hospitality, with internal and external training.
Employees have the opportunity to enjoy a variety of benefits whilst working at The Malone Hotel.
Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Office perks, Employee development programs, Free parking, Open office, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Progression opportunities