At a Glance
- Tasks: Supervise food and beverage operations, ensuring excellent service and team collaboration.
- Company: Join a family-owned hotel known for its warm Irish hospitality.
- Benefits: Enjoy 28 days holiday, internal growth opportunities, and seasonal staff parties.
- Other info: Flexible role with opportunities for career progression in a vibrant environment.
- Why this job: Be part of a supportive team that values your contribution and development.
- Qualifications: Previous supervisory experience and a positive attitude are essential.
The predicted salary is between 28000 - 28000 € per year.
As Food and Beverage Supervisor, you will assist the Food & Beverage Manager/Restaurant Manager in the day-to-day running of the Food & Beverage operations. This includes ensuring the department consistently meets all standards and objectives. You will deputise for the Manager in their absence, prioritising our people by supporting the team in maintaining standards and working collaboratively to ensure all customers receive an excellent level of service. Your expertise will be crucial in upholding operational integrity and encouraging a strong partnership between the team, management, and our guests.
Key Accountabilities
- Ensure service standards are maintained within the team at all times, demonstrating our commitment to people first by creating a positive and exceptional guest experience.
- Empower team members to handle both positive and negative guest feedback, recording it correctly, reflecting our people-first approach and commitment to responsiveness.
- Strive to anticipate customer needs whenever possible and react to these to enhance customer satisfaction, ensuring all guest expectations are exceeded.
- Ensure that Company and legal standards for cleanliness are maintained within the department, upholding integrity and expertise.
- Ensure that the team is dressed in the correct uniform, in line with Company Standards, and understands the importance of personal hygiene.
- Ensure that the team is punctual, polite, courteous, and helpful to guests and colleagues at all times, adopting a people-first environment.
- Be fully conversant with the facilities, services, and promotions offered by the hotel and, whenever appropriate, offer this information to the guest, acting as an ambassador.
- Be involved in preparing, checking, and monitoring departmental forecasts and rotas to ensure they are in line with set budgets and meet the service and business needs.
- Support the control of costs through correct stock usage, storage, rotation, par stock levels, purchase order systems, and minimising wastage, as per Company standards.
- Ensure assistance in monthly stocktakes and action any discrepancies in line with Company standards, maintaining operational integrity.
- Ensure all employees are inducted and trained according to Company standards, and that team members are led, motivated, developed, and receive regular Check-Ins in order to achieve customer satisfaction and Company objectives – demonstrating a people-first approach and developing expertise.
- Ensure that while you undertake your role, you abide by the Health and Safety at Work Act 1974 and safe systems of work appropriate to your role, upholding integrity.
- Perform other duties as assigned and carry out Duty Management functions as required, acting with integrity and upholding the hotel's standards.
The above is designed to help you in the understanding of your role and is not intended to be a definitive list of your duties, as flexibility in meeting the Company's and guests’ needs is required by all employees. The successful candidate will also be required to perform other reasonable business duties as assigned by the line manager.
Benefits
- Internal growth and development opportunities.
- 28 days holiday for full-time staff.
- Departmental incentives.
- Experience vouchers.
- Company Uniform.
- Discounted friends and family rates.
- Seasonal staff parties.
Required Criteria
- A good level of spoken English is essential.
- Previous supervisory experience in a similar role.
- Responsible & reliable.
- A positive and friendly attitude.
- Right to work and live in the UK.
Desired Criteria
- Similar experience in a Hotel or Hospitality environment, or similar.
About The Company
The Malone is a veritable secret, a hidden treasure boasting everything you want in a hotel: spacious bedrooms and suites, function rooms for inspirational wedding celebrations or corporate events and the very best of that famous Irish hospitality, every step of your stay. The Guinness is perfectly poured in our Greyhound bar – enjoy with some smoked salmon and wheaten bread or indulge in a meal to remember in the Gallery Restaurant. Here at The Malone, we have generations of experience in welcoming guests. First opened in 1945 as ‘The Bowness’, for the last 30 years, The Malone has been owned and run by two generations of the Macklin family. Relax and unwind with us. A warm Irish welcome to you!
Company Culture
We are always looking for enthusiastic and talented individuals to join our team. As a family owned hotel, you're not only part of the team, you're part of the family. Our commitment to our people is to deliver a great place to not only work, but thrive. Relationships are important to us, those we have with our guests and with one another. The Malone inspires its teams to live by the company's core values:
- Treat people really well
- Openness, trust and understanding
- The highest standards
- Perseverance and enjoyment
- One step ahead
- Flexibility
Internal development and progression is key to our success, having been in business for 30 years.
Company Benefits
We believe everyone has the right to grow and develop and we actively encourage those who want to make a career in hospitality, with internal and external training. Employees have the opportunity to enjoy a variety of benefits whilst working at The Malone Hotel:
- Vacation
- Paid time off
- Performance bonuses
- Retirement plan and/or pension
- Office perks
- Employee development programs
- Free parking
- Open office
- Competitive salary
- Preferential room rates
- Family and friends rates
- Long service recognition
- Progression opportunities
Salary £13.50 per hour
Food and Beverage Supervisor in Belfast employer: The Malone Hotel
At The Malone, we pride ourselves on being a family-owned hotel that values our employees as part of our extended family. With a strong commitment to personal and professional growth, we offer numerous development opportunities, competitive benefits including 28 days holiday, and a vibrant work culture that prioritises exceptional guest experiences. Join us in a supportive environment where your contributions are recognised and celebrated, all while enjoying the warmth of Irish hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Supervisor in Belfast
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. You never know who might have a lead on a Food and Beverage Supervisor role or can put in a good word for you.
✨Tip Number 2
Show up in person! If you can, visit potential employers and introduce yourself. A friendly chat can leave a lasting impression and might just land you an interview.
✨Tip Number 3
Be ready for a trial shift! Many hospitality roles involve a practical assessment. Brush up on your service skills and be prepared to showcase your expertise in a real-life setting.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our family at The Malone. It shows initiative and enthusiasm!
We think you need these skills to ace Food and Beverage Supervisor in Belfast
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through! Share experiences that highlight your commitment to providing excellent service and how you prioritise guest satisfaction.
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the Food and Beverage Supervisor role. Use keywords from the job description to demonstrate that you understand what we're looking for and how you fit the bill.
Highlight Your Team Spirit:Since this role is all about collaboration, emphasise your ability to work well with others. Share examples of how you've supported your team in the past and contributed to a positive working environment.
Keep It Professional Yet Personal:While we want to see your personality, remember to maintain a professional tone. Be friendly and approachable in your writing, but also ensure that your application reflects your reliability and responsibility as a candidate.
How to prepare for a job interview at The Malone Hotel
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the food and beverage operations. Familiarise yourself with the hotel’s menu, services, and any current promotions. This will not only show your enthusiasm but also help you answer questions confidently.
✨Showcase Your People Skills
As a Food and Beverage Supervisor, your ability to lead and support your team is crucial. Be prepared to share examples of how you've empowered team members or handled guest feedback in the past. Highlighting your people-first approach will resonate well with the interviewers.
✨Dress to Impress
First impressions matter! Make sure you dress smartly and in line with the company’s standards. A neat appearance reflects your understanding of the hospitality industry and shows that you take the role seriously.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, training opportunities, or how the hotel maintains its high service standards. This demonstrates your genuine interest in the role and the company culture.
