At a Glance
- Tasks: Join our bar team and create memorable experiences for guests with exceptional service.
- Company: The Malone, a family-owned boutique hotel with a warm and welcoming atmosphere.
- Benefits: Competitive salary, 28 days holiday, internal growth opportunities, and discounted rates for friends and family.
- Other info: Enjoy a supportive culture that values relationships and personal development.
- Why this job: Be part of a fun team and develop your skills in a vibrant hospitality environment.
- Qualifications: Good spoken English and a responsible attitude; experience preferred but not essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
We are looking for passionate and outgoing people to join our bar team at the newly refurbished modern Irish pub, The Greyhound, based in The Malone - a 4* Boutique hotel near Queen's University. You’ll be a warm, positive and friendly personality, enjoy talking to customers and providing exceptional service with that classic Belfast charm!
As a Bar Assistant you will deliver a great experience, prepare beverages and/or serve food in a timely manner, prioritising people first by creating memorable experiences for our guests. This role requires expertise in beverage preparation and service, ensuring quality and consistency. You will maintain integrity by adhering to all service standards and procedures.
Key Accountabilities:
- Greet guests pleasantly as they approach the bar, promote house drinks and use up-selling skills to increase revenues, creating a warm, people first environment.
- Ensure you are providing a top tier customer service experience that stands out from our competitors, delivering a memorable people first experience.
- Prepare beverages requested by guests using established pouring standards and drink recipes to provide a consistent product to the guests and to control costs, demonstrating your expertise in beverage preparation.
- Coordinate food service with Restaurant(s) for bar/lounge guests if applicable, fostering a seamless partnership with other departments.
- Monitor guest behaviour and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable, ensuring responsible service and upholding integrity.
- Follow established hotel safety protocols and procedures at all times.
- Immediately report any safety/service incidents to the Supervisor or Manager on duty, maintaining a safe environment and adhering to Integrity.
- Take action to solve guest problems/complaints using appropriate service recovery guidelines, demonstrating a people first approach to problem-solving.
- Set up bar including all liquor, mixers, ice, garnishes, glassware and supplies, demonstrating your operational expertise.
- Perform pre and post-shift work (empty/fill ice-bins, prepare garnishments, replenish/store snacks, etc.), ensuring operational expertise and efficiency.
- Check all necessary supplies in line with hotel procedures and manage liquor inventory, maintaining stock control and demonstrating expertise and integrity.
- Ensure that all liquor is properly secured before, during, and at close of shift, upholding Integrity and responsible asset management.
- Obtain, count and secure bartender’s bank; receive cash and credit payments from customers; give accurate change and balance cash drawer at end of shift in line with hotel procedures, maintaining financial Integrity and accuracy.
- Any other reasonable tasks as delegated by your Line Manager, demonstrating a collaborative Partnership and flexibility.
Company Benefits:
- Competitive salary.
- Internal growth and development opportunities.
- 28 days' holiday for full-time staff.
- Departmental incentives.
- Free parking.
- Discounted friends and family rates.
Required Criteria:
- A good level of spoken English is essential.
- Highly responsible & reliable.
- Ability to work well under pressure in a fast-paced environment.
Desired Criteria:
- Previous experience in a similar role is preferred.
Skills Needed:
- Establishing Rapport With Clients.
- Ability to Identify and Anticipate needs.
- Exceptional Customer Service Skills.
About The Company:
The Malone is a veritable secret, a hidden treasure boasting everything you want in a hotel: spacious bedrooms and suites, function rooms for inspirational wedding celebrations or corporate events and the very best of that famous Irish hospitality, every step of your stay.
Company Culture:
We are always looking for enthusiastic and talented individuals to join our team. As a family owned hotel, you're not only part of the team, you're part of the family. Our commitment to our people is to deliver a great place to not only work, but thrive. Relationships are important to us, those we have with our guests and with one another.
The Malone inspires its teams to live by the company's core values:
- Treat people really well.
- Openness, trust and understanding.
- The highest standards.
- Perseverance and enjoyment.
- One step ahead.
- Flexibility.
Salary: £11.65 - £12.71 per hour.
Bar Assistant in Belfast employer: The Malone Hotel
The Malone, a family-owned boutique hotel near Queen's University, offers a vibrant and supportive work environment where employees are treated like family. With a commitment to personal growth, competitive salaries, and generous benefits including 28 days' holiday and internal development opportunities, we ensure our Bar Assistants thrive while delivering exceptional service in a warm, welcoming atmosphere. Join us at The Greyhound bar, where your passion for hospitality will be celebrated and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Bar Assistant in Belfast
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Malone Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Malone Hotel
Don't be shy about reaching out to The Malone Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Bar Assistant in Belfast
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Malone Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Malone Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
