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- Tasks: Ensure smooth hotel operations during night shifts and deliver top-notch customer service.
- Company: Join Dalata Hotel Group, a leader in the vibrant hospitality sector.
- Benefits: Enjoy free meals, discounts, and development opportunities through Dalata Academy.
- Other info: Be part of a diverse team and enjoy a fantastic work-life balance in the city centre.
- Why this job: Kickstart your career with growth potential and mentorship in a supportive environment.
- Qualifications: 2-3 years in a similar role with excellent people leadership skills.
The predicted salary is between 24000 - 30000 £ per year.
Kickstart your career with us at Dalata Hotel Group! This role offers a fantastic opportunity for growth and development in the vibrant hospitality sector. Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you. We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!
Benefits:
- Free employee meals on duty
- 50% Off F&B in all properties
- €/£60 employee rate on rooms for all Dalata-owned hotels
- 30% off rate for your Friends & Family
- Extra AL every year worked (5 days to a maximum of 5 days)
- Employee Assistance Programme
- Cycle to Work Scheme/Transport Schemes
- Pension access (Ask your HR Manager for local pension information)
- Development Opportunities through our Dalata Academy - support your career journey
- Staff Appreciation Initiatives, fun team-building activities and regular charity events
Your Job:
- Assist in ensuring the smooth and efficient operation of the hotel during night shifts while delivering the highest level of customer service.
- Support guest relations by addressing inquiries and resolving any issues that may arise.
- Help maintain overall health and safety standards at night, including conducting fire walks, security checks, and performing other relevant health and safety duties such as first aid.
- Perform front office duties, including assisting with the night audit report and facilitating guest check-in and check-out processes.
- Collaborate with the Night Porters, overseeing their nightly tasks and ensuring they are fulfilled efficiently.
- Provide food and beverage service to guests during the night hours.
- Support the team in achieving operational goals through mystery audits, customer comment indexes, quality evaluations, and adherence to hotel standards.
- Aid in the development of the Night team, preparing them for career advancement opportunities.
- Contribute to the strategic operations of the hotel by providing insights and suggestions based on nightly observations and activities.
This position is key in maintaining the hotel's excellence during the night and ensuring a positive experience for all guests.
What You Will Need:
- 2 -3 years in a similar night or reception role
- Excellent knowledge of the hotel business
- Previous hospitality experience is essential
- Good computer skills and knowledge of Opera
- Knowledge and experience of using the Brilliant electronic front office system
- Excellent skills in People leadership and development
- Excellent organisational skills and the ability to oversee & delegate work to others
- A warm, friendly and approachable personality when dealing with fellow staff and guests
- The ability to work on their initiative, as well as being capable of working as part of a team
About Us:
Dalata Hotel Group - We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.
Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.
Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.
Located right in the heart of the city centre, Maldron Hotel Newcastle offers the perfect base, with shops, restaurants, bars, and local attractions just steps away, you'll have everything you need. The hotel provides the ideal balance of work and relaxation. After a busy day, unwind by exploring the city to its fullest, all from the convenience of Maldron Hotel Newcastle.
Night Duty Manager in Sunderland employer: The Maldron Newcastle
Contact Detail:
The Maldron Newcastle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Duty Manager in Sunderland
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Dalata Hotel Group. A friendly chat can open doors and give you insider info about the Night Duty Manager role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of hotel operations and customer service. Think about how you can showcase your experience in handling night shifts and guest relations during the chat.
✨Tip Number 3
Show your passion for hospitality! During the interview, share stories that highlight your dedication to providing excellent service and how you've contributed to team success in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Dalata family!
We think you need these skills to ace Night Duty Manager in Sunderland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Night Duty Manager role. Highlight your previous hospitality experience and any relevant leadership roles to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the hospitality industry and how you can contribute to our team at Dalata Hotel Group. Be genuine and let your personality come through!
Showcase Your Customer Service Skills: Since this role is all about delivering top-notch customer service, make sure to include examples of how you've gone above and beyond for guests in your application. We love to see candidates who truly care about guest experiences!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into our hands quickly, and we can’t wait to hear from you!
How to prepare for a job interview at The Maldron Newcastle
✨Know the Hotel Inside Out
Before your interview, make sure to research Maldron Hotel Newcastle thoroughly. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Night Duty Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlighting these skills will set you apart from other candidates.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in a hospitality context. Think of situations where you've had to handle guest complaints or emergencies. Practising your responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the role and the hotel. Inquire about the team dynamics, training opportunities through the Dalata Academy, or how success is measured in this position. This shows your enthusiasm and commitment to the role.