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- Tasks: Welcome guests, manage bookings, and provide information about hotel facilities.
- Company: Join Dalata Hotel Group, Ireland's largest hotel group with exciting growth opportunities.
- Benefits: Enjoy discounts, free meals, gym access, and a supportive work environment.
- Why this job: Be part of a friendly team in a vibrant hotel setting with great career progression.
- Qualifications: Excellent customer care and communication skills; ability to work under pressure.
- Other info: Opportunities for training and personal development in a fair and supportive workplace.
The predicted salary is between 20000 - 28000 ÂŁ per year.
We have a fantastic new vacancy for Receptionist in the excellent Maldron Hotel Newcastle. Located on Newgate Street, Maldron Newcastle is in the heart of the city, providing a central location for guests who are looking for stylish and comfortable accommodation with Newcastle City at their doorstep. The hotel has 265 rooms including double, twin, triple and family rooms, as well as executive rooms and fitness suite.
Guests and visitors to Maldron Newcastle can expect great food from the Grain and Grill Restaurant as well as Dalata Hotel Group's own coffee brand, Red Bean Roastery, a signature blend of coffee prepared by expert baristas. The Grain & Grill Restaurant serves a refreshing menu of healthy and hearty meals designed to cater for all palettes using local suppliers to bring guests a taste of the Toon. Guests can also sit back and relax in the outdoor courtyard area for alfresco drinking and dining. With friendly, helpful staff, good food and excellent facilities, the hotel is the perfect place to enjoy good times with family and friends. There are also three state of the art conference room and event facilities available, offering an easily accessible city centre location for anyone holding a meeting room or event in Newcastle.
Benefits:
- Staff Friends & Family Rates across all Dalata Hotels
- F&B Discounts 50% across all Dalata Restaurants
- FREE meals on Duty
- SAYE share scheme
- Earn extra holidays each year
- FREE use of the Gym
- Eldon Square Discount card
- Refer a Friend scheme
- Dalata Training Academy and Development Courses
- Rewards & Recognition
- Employee Assistance Programme – Including FREE support & Counselling Sessions
- Weekly treats
- Birthday Gifts
Objective of the Role:
Reporting to the Front Office Supervisor, the Receptionist is the first person that a guest meets on arrival to the Hotel, therefore it is of utmost importance that all staff present a friendly and professional image to our guests at all times.
Key Duties and Responsibilities:
- Greet and welcome our guests to the Hotel.
- Register the guests and take payment.
- Answer any queries the guest may have on in house facilities and tourist information.
- Take responsibility for the security of the keys.
- Update all guest information in the computer.
- Take and confirm reservations to our guests.
Requirements:
- Excellent customer care skills.
- Be able to work on your own initiative.
- Excellent communication skills.
- Be able to cope well under pressure.
About our culture:
Dalata Hotel Group – Ireland's largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it's more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy. We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees. Dalata Hotel Group Plc is an Equal Opportunities Employer.
Receptionist employer: The Maldron Newcastle
Contact Detail:
The Maldron Newcastle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the Maldron Hotel Newcastle and its offerings. Knowing details about their services, such as the Grain and Grill Restaurant and the Red Bean Roastery coffee, will help you engage confidently during your interview.
✨Tip Number 2
Showcase your customer care skills by preparing examples of how you've handled guest interactions in the past. Think of specific situations where you went above and beyond to ensure a positive experience.
✨Tip Number 3
Demonstrate your ability to work under pressure by discussing any relevant experiences. Whether it’s in hospitality or another fast-paced environment, highlight how you maintained professionalism and efficiency.
✨Tip Number 4
Research Dalata Hotel Group's values and culture. Be prepared to discuss how your personal values align with theirs, particularly around service and teamwork, to show that you're a great fit for their team.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Receptionist role. Emphasise customer care skills, communication abilities, and any previous hospitality experience.
Craft a Strong Cover Letter: Write a personalised cover letter that showcases your enthusiasm for the position at Maldron Hotel Newcastle. Mention why you want to work there and how your values align with those of Dalata Hotel Group.
Highlight Key Skills: In your application, specifically mention your ability to work under pressure, initiative, and excellent communication skills. These are crucial for a Receptionist role and should be evident in your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital in a front-of-house position.
How to prepare for a job interview at The Maldron Newcastle
✨Showcase Your Customer Care Skills
As a receptionist, excellent customer care skills are crucial. Be prepared to share examples of how you've provided outstanding service in previous roles, demonstrating your ability to handle queries and resolve issues effectively.
✨Demonstrate Initiative
The role requires someone who can work independently. During the interview, highlight instances where you've taken initiative in past jobs, whether it was solving a problem or improving a process.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, as you'll need to convey information to guests and colleagues alike.
✨Prepare for Pressure Situations
Receptionists often work in fast-paced environments. Be ready to discuss how you've managed stress and maintained professionalism under pressure, perhaps by sharing specific scenarios from your work history.
