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- Tasks: Ensure smooth hotel operations at night while delivering top-notch customer service.
- Company: Join the vibrant Dalata Hotel Group, a leader in hospitality.
- Benefits: Enjoy free meals, discounts, and career development through Dalata Academy.
- Other info: Be part of a supportive team in a central city location.
- Why this job: Kickstart your career in hospitality with growth opportunities and mentorship.
- Qualifications: 2-3 years in a similar role with excellent people skills.
The predicted salary is between 24000 - 30000 £ per year.
Kickstart your career with us at Dalata Hotel Group! This role offers a fantastic opportunity for growth and development in the vibrant hospitality sector. Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you. We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!
Benefits:
- Free employee meals on duty
- 50% Off F&B in all properties
- €/£60 employee rate on rooms for all Dalata-owned hotels
- 30% off rate for your Friends & Family
- Extra AL every year worked (5 days to a maximum of 5 days)
- Employee Assistance Programme
- Cycle to Work Scheme/Transport Schemes
- Pension access (Ask your HR Manager for local pension information)
- Development Opportunities through our Dalata Academy - support your career journey
- Staff Appreciation Initiatives, fun team-building activities and regular charity events
Your Job:
- Assist in ensuring the smooth and efficient operation of the hotel during night shifts while delivering the highest level of customer service.
- Support guest relations by addressing inquiries and resolving any issues that may arise.
- Help maintain overall health and safety standards at night, including conducting fire walks, security checks, and performing other relevant health and safety duties such as first aid.
- Perform front office duties, including assisting with the night audit report and facilitating guest check-in and check-out processes.
- Collaborate with the Night Porters, overseeing their nightly tasks and ensuring they are fulfilled efficiently.
- Provide food and beverage service to guests during the night hours.
- Support the team in achieving operational goals through mystery audits, customer comment indexes, quality evaluations, and adherence to hotel standards.
- Aid in the development of the Night team, preparing them for career advancement opportunities.
- Contribute to the strategic operations of the hotel by providing insights and suggestions based on nightly observations and activities.
This position is key in maintaining the hotel's excellence during the night and ensuring a positive experience for all guests.
What You Will Need:
- 2 -3 years in a similar night or reception role
- Excellent knowledge of the hotel business
- Previous hospitality experience is essential
- Good computer skills and knowledge of Opera
- Knowledge and experience of using the Brilliant electronic front office system
- Excellent skills in People leadership and development
- Excellent organisational skills and the ability to oversee & delegate work to others
- A warm, friendly and approachable personality when dealing with fellow staff and guests
- The ability to work on their initiative, as well as being capable of working as part of a team
About Us:
Dalata Hotel Group - We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.
Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.
Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.
Located right in the heart of the city centre, Maldron Hotel Newcastle offers the perfect base, with shops, restaurants, bars, and local attractions just steps away, you'll have everything you need. The hotel provides the ideal balance of work and relaxation. After a busy day, unwind by exploring the city to its fullest, all from the convenience of Maldron Hotel Newcastle.
Night Duty Manager employer: The Maldron Newcastle
Contact Detail:
The Maldron Newcastle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Duty Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Dalata Hotel Group. A friendly chat can open doors and give you insider info about the Night Duty Manager role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of hotel operations and customer service. Think about how you can showcase your experience in similar roles and how you can contribute to the team at Maldron Hotel Newcastle.
✨Tip Number 3
Show your passion for hospitality! During interviews, share stories that highlight your dedication to guest satisfaction and teamwork. This will help us see how you fit into our culture at Dalata.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Dalata Hotel Group.
We think you need these skills to ace Night Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Night Duty Manager role. Highlight your previous hospitality experience and any leadership roles you've had, as we love to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the hospitality industry and why you want to join Dalata Hotel Group. Share specific examples of how you've excelled in similar roles.
Show Off Your People Skills: As a Night Duty Manager, you'll be interacting with guests and staff alike. Make sure to showcase your warm, friendly personality in your application. We want to see how you connect with others and create a positive atmosphere!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our fantastic team at Maldron Hotel Newcastle!
How to prepare for a job interview at The Maldron Newcastle
✨Know the Hotel Inside Out
Before your interview, make sure to research Maldron Hotel Newcastle thoroughly. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Night Duty Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you can motivate and develop your team during night shifts.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to handle guest complaints or emergencies. Practising these scenarios will help you articulate your thought process and decision-making skills during the interview.
✨Emphasise Customer Service Excellence
Customer service is key in hospitality. Be ready to discuss how you ensure a positive experience for guests, especially during night hours. Share specific examples of how you've gone above and beyond to meet guest needs, as this aligns perfectly with Dalata's commitment to excellence.