At a Glance
- Tasks: Support guests from enquiry to trip, ensuring a warm and personal service.
- Company: Family-owned company with a focus on high-quality service in transport and tourism.
- Benefits: Permanent full-time role with a supportive team and great work-life balance.
- Other info: Ideal for those who love helping people and enjoy a dynamic work environment.
- Why this job: Make a real difference in guests' experiences while working in beautiful Oban.
- Qualifications: Strong customer service skills and a friendly, patient approach.
The predicted salary is between 25000 - 30000 £ per year.
Craig of Campbeltown Limited is a family-owned company, which operates six distinct brands in the transport and tourism sectors: West Coast Motors, Borders Buses, West Coast Tours, City Sightseeing Glasgow, Kintyre Express and The Majestic Line. Each brand has its own history, values, and target market, but shares a common vision of providing high-quality service and customer satisfaction.
For over 20 years, The Majestic Line has been hosting Scottish cruising holidays on the beautiful waters off the West Coast. Our four small cruise ships, designed as beautiful floating hotels, access remote and sheltered anchorages that larger boats can't reach. Our dedicated crews provide the very best in Scottish hospitality. We’re now looking for a Sales and Cruise Co-ordinator to join our team in Oban. You’ll be the first point of contact for our guests, guiding them from their initial enquiry through to their trip and making sure they feel supported at every stage. It’s all about providing a warm, personal service and making sure every guest feels well looked after. This role sits within a small, supportive team where great customer service really matters. If you enjoy working with people and making a real difference to their experience, this is a fantastic opportunity to be part of The Majestic Line.
What you’ll be doing:
- Answering guest phone calls and emails
- Managing bookings and any amendments
- Assisting guests with planning their trip and transport needs
- Co-ordinating with guests for whole boat charters
- Sending out pre-cruise information packs
- Making pre-cruise courtesy calls
- Handling guest surveys and feedback in a positive and helpful way
- Keeping systems and records accurate and up to date
- Liaising with the operations team and crew to keep everything running smoothly
What we’re looking for:
- A genuinely warm, friendly and patient approach
- Someone who enjoys helping people and puts guests at ease
- Strong customer service experience with a real focus on getting things right
- Patience and understanding, especially when dealing with questions or concerns
- Good organisation and attention to detail
- Strong IT skills, including experience using booking systems and CRM systems
- Confidence working with day-to-day admin and payment systems
- Reservations or hospitality experience would be desirable.
The role:
This is a permanent, full-time role, based in Oban. Hours of work would be Monday to Friday 09:00 – 17:00.
Sales and Cruise Co-Ordinator (Oban) employer: The Majestic Line (Oban)
Craig of Campbeltown Limited is an exceptional employer, offering a supportive and family-oriented work culture in the picturesque town of Oban. As a Sales and Cruise Co-ordinator with The Majestic Line, you will enjoy a fulfilling role that prioritises customer satisfaction while being part of a dedicated team that values personal service. With opportunities for professional growth and a commitment to employee well-being, this position allows you to make a meaningful impact on guests' experiences in the stunning Scottish cruising landscape.
