IT Coordinator

We are seeking a proactive and organised IT Coordinator to support the organisation’s day‑to‑day technology operations, infrastructure, systems administration, security, and user support functions. The successful candidate will play a key role in maintaining reliable IT services, supporting staff productivity, and ensuring operational consistency across the business. This role requires a technically capable individual with strong troubleshooting skills, attention to detail, and the ability to manage multiple IT operational responsibilities in a fast‑paced environment.

Main Tasks Of Job

• Maintain and support the organisation’s IT infrastructure, including Microsoft 365 platforms, Odoo ERP Solution, on‑premises servers (site and storage) and connectivity.
• Provide day‑to‑day technical support for users, devices, software, and business applications.
• Manage user accounts, onboarding, offboarding, permissions, and access controls.
• Monitor system performance, security, and operational reliability across business environments.
• Maintain IT assets, hardware inventory, software licensing, and device lifecycle records.
• Coordinate with external vendors, service providers, and internal departments on IT‑related matters.
• Support cybersecurity practices, endpoint protection, backup processes, and compliance standards.
• Assist with cloud services, storage systems, website administration, and business platforms.
• Maintain technical documentation, operational procedures, and IT process records.
• Manage and prioritise support requests through the helpdesk system and escalates issues where required.
• Support ongoing IT improvements, infrastructure changes, and operational projects.

Essential Criteria

• Experience in IT support, systems administration, or infrastructure coordination roles.
• Strong understanding of Microsoft 365 environments, Windows administration, networking fundamentals, IT security best practices, and device and user management.
• Strong troubleshooting and analytical skills.
• Ability to create and maintain clear, accurate technical documentation and process guides.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non‑technical staff.
• Strong organisational skills and the ability to manage multiple priorities, meet deadlines, and work effectively across departments.
• Commitment to the charitable mission and values of The Mainstay Foundation.

Desirable Criteria

• Relevant Microsoft, networking, or cybersecurity certifications.
• Experience supporting cloud platforms and business applications including Microsoft platforms and Odoo ERP solutions.
• Exposure to infrastructure, storage, or backup administration.
• Experience working with vendors and third‑party service providers.

Key Attributes

• Organised and detail‑oriented.
• Strong communication skills.
• Proactive and dependable.
• Security‑conscious mindset.
• Strong problem‑solving abilities.
• Ability to work independently and collaboratively.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.