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For Companies At a Glance
- Tasks: Support and enhance IT infrastructure while ensuring optimal system performance.
- Company: Join a dynamic team in London focused on delivering top-notch IT services.
- Benefits: Enjoy a competitive salary, office-based work, and opportunities for professional growth.
- Why this job: Be part of a collaborative culture that values innovation and mentorship.
- Qualifications: Experience with enterprise platforms like Windows Server and Office 365 is essential.
- Other info: This is a fixed-term role with potential for future opportunities.
The predicted salary is between 32000 - 48000 £ per year.
Job Description
Senior IT Infrastructure Engineer
£40,000 per annum
1 Year Fixed-Term
Office Based – London office – 5 days per week
Key Responsibilities:
- Deliver IT infrastructure services to Team members and other supported organisations to ensure that Colleagues of the IT team are satisfied with the IT service.
- Ensure that support tickets are managed and dealt with within the agreed timescales, ensuring all systems are functioning optimally and securely. Escalations to the third line support and second line support as needed.
- Determine through liaising with Team colleagues the need for additional or modified IT services to provide an improved service to the Team.
- Maintain the security software of laptops, desktops, and tablet computers to prevent unauthorised access and block any threats from installation.
- Create, manage, and administer accounts on related systems to ensure the integrity of systems.
- Document the systems used, new systems installed and systems decommissioned.
- Provide advice, guidance, training and documented instructions to all members of the Team on matters relating to IT, reducing time lost waiting for IT to respond to issues.
- Participate in implementing IT projects as required by the IT Infrastructure Manager and be an active SME participant engaged collaboratively with the IT team.
- Mentor, support and supervise the IT Engineer to enable them to improve their skills, experience, and responsiveness. Assist in managing the endpoint equipment delivery.
- Provide cover for the IT Infrastructure Manager as required to enable the IT team to operate when there are absences or during high workloads.
- Any other duties, appropriate to the grade of the post, as requested by the IT Infrastructure Manager and the Head of IT
What We’re Looking For:
- Experience supporting enterprise infrastructure platforms and software, including but not limited to: Windows Server, Active Directory, Windows 11, Backup, Monitoring/SNMP, SMTP/Exchange, Web Server/IIS, Dell Servers and storage, Printers/Papercut,
- Office 365, MS 365.
- Experience in server administration, database administration and application support.
- Experienced in IT support services and ticketing, as well as laptop and mobile phone support and networking configuration.
- Excellent communicator with the ability to communicate technical issues to all levels
- Advanced problem-solving and troubleshooting skills
- Customer service skills demonstrated through communication, knowledge, attention to detail and ability to get things done
- Strong organisational skills including planning, prioritising, timekeeping and managing busy workloads and ticketing systems working to prioritise.
- Flexible to changing situations and timings
Senior IT Infrastructure Engineer employer: The Maine Group
Contact Detail:
The Maine Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Infrastructure Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server and Active Directory. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of StudySmarter on platforms like LinkedIn. Engaging with them can provide insights into the company culture and the specifics of the role, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your problem-solving and troubleshooting experiences in detail. Be ready to share specific examples where you've successfully resolved IT issues, as this will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 4
Showcase your customer service skills by preparing to discuss how you've effectively communicated technical issues to non-technical colleagues. This is crucial for the role, so having a few anecdotes ready can help highlight your strengths.
We think you need these skills to ace Senior IT Infrastructure Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supporting enterprise infrastructure platforms and software. Emphasise your skills in server administration, database management, and IT support services to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving abilities and customer service skills. Mention specific examples of how you've successfully managed IT support tickets or improved IT services in previous roles.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your ability to explain technical issues clearly to non-technical colleagues. This could be through mentoring or training experiences.
Showcase Organisational Skills: Detail your organisational skills by discussing how you prioritise tasks and manage workloads effectively. Mention any experience with ticketing systems and how you ensure timely responses to support requests.
How to prepare for a job interview at The Maine Group
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with enterprise infrastructure platforms and software. Highlight specific examples of how you've managed systems like Windows Server, Active Directory, and Office 365 in previous roles.
✨Demonstrate Problem-Solving Skills
Expect to face scenario-based questions that test your troubleshooting abilities. Prepare to explain your thought process when resolving technical issues, showcasing your advanced problem-solving skills.
✨Communicate Clearly
As an excellent communicator, you should be able to convey complex technical information in a way that's easy to understand. Practice explaining technical concepts to non-technical individuals to demonstrate your communication skills.
✨Emphasise Customer Service
Since the role involves supporting colleagues, highlight your customer service skills. Share examples of how you've effectively communicated with users, resolved their issues, and ensured their satisfaction with IT services.
