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- Tasks: Support the Data and Appeals Manager with database management and data entry tasks.
- Company: Join an international charity making a difference in communities worldwide.
- Benefits: Enjoy hybrid working with one day in the London office and four days from home.
- Why this job: Be part of a mission-driven team while developing valuable data skills in a supportive environment.
- Qualifications: Strong CRM skills, especially in Raiser’s Edge, and proficiency in Microsoft Excel required.
- Other info: Opportunity to work with large datasets and contribute to impactful fundraising efforts.
The predicted salary is between 28000 - 35000 £ per year.
Permanent, Full Time £33,000 - £35,000
Hybrid - 1 Day London Office, 4 Days Homebased
We are currently recruiting for a Database Officer to join an international charity to join their team based out of London. As Database Officer you will be supporting the Data and Appeals Manager, respond to requests from the Development team, be the interface for users, and undertake accurate data entry and processing.
Key duties and responsibilities:
- Assist in the maintenance and management of Raiser’s Edge database and conduct regular audits on its contents.
- Provide training and advice to employees on correct database access and usage. This can include demonstrating how to access the supporter data from an off-site location.
- Working with their Finance Team, reconcile and process donations from various sources including BACS donations, Standing order BACS payments, Stripe credit card donations, JustGiving and CAF.
- Run routine processes according to a set schedule, such as direct debit claims and gift aid claims, including maintenance of valid gift aid declaration certificates and direct debit mandates in accordance with charity law and organisational policy.
- Undertake routine data entry and, following proper procedures, ensure that information is accurately entered in the organisation’s CRM (NXT Raiser’s Edge).
- Run simple queries and extract data on request from NXT Raiser’s Edge for planned warm appeals.
- Undertake data checks maintaining database integrity to identify and merge duplicate records, updating mail attributes, and fulfilling GDPR requirements according to donor preferences.
- Provide general departmental support such as answering phones and responding to department communications.
- Maintain a working knowledge of fundraising data regulations.
- Undertake other duties as required by the Data & Appeals Manager.
Skills and experience required:
- Excellent CRM skills (preferably Raiser’s Edge)
- Microsoft Office (Excel and Word).
- Strong working knowledge of using MS Excel formulae and functions, such as Lookups, Conditional Formatting, Pivot Tables, removal of duplicates and calculus.
- Experience running and building queries to obtain targeted data selections, including exporting of relevant data for direct mail appeals and reports.
- Experience of working with large data sets, including undertaking data manipulation, importing of data, cleaning and interrogating data.
- Experience of importing clean data into Raiser’s Edge is highly desirable.
- Proficient in data entry processes with strong understanding of best practice including GDPR, data confidentiality.
- Time management - Requires excellent time management skills and ability to prioritise daily tasks.
- Communication skills - effective verbal and written communication skills, particularly when providing assistance to employees or running and preparing reports.
- Attention to detail - requires a high level of attention to detail to ensure that data is correctly entered and verified.
Database Officer employer: The Maine Group
Contact Detail:
The Maine Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Database Officer
✨Tip Number 1
Familiarise yourself with Raiser’s Edge before applying. If you can, take some time to explore its features and functionalities, especially around data entry and reporting. This will not only boost your confidence but also show us that you're proactive and genuinely interested in the role.
✨Tip Number 2
Brush up on your Excel skills, particularly with functions like Lookups and Pivot Tables. Being able to demonstrate your proficiency in handling large datasets during an interview will set you apart from other candidates.
✨Tip Number 3
Understand the importance of GDPR and data confidentiality in the charity sector. Be prepared to discuss how you would ensure compliance in your role, as this is crucial for maintaining donor trust and organisational integrity.
✨Tip Number 4
Practice articulating your experience with data management and any relevant projects you've worked on. Being able to clearly communicate your past successes and how they relate to the responsibilities of the Database Officer will help us see your potential fit for the team.
We think you need these skills to ace Database Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Database Officer position. Understand the key responsibilities and required skills, especially those related to Raiser’s Edge and data management.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job requirements. Emphasise your CRM skills, particularly with Raiser’s Edge, and any experience you have with data entry and management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for data management and your understanding of the charity sector. Mention specific examples of how your skills align with the duties outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented clearly. Attention to detail is crucial for this role.
How to prepare for a job interview at The Maine Group
✨Know Your Database
Familiarise yourself with Raiser’s Edge and its functionalities. Be prepared to discuss your experience with CRM systems, especially how you've managed data integrity and conducted audits in the past.
✨Demonstrate Data Skills
Showcase your proficiency in Microsoft Excel by discussing specific functions you’ve used, such as Lookups and Pivot Tables. You might even want to prepare a few examples of how you've manipulated large datasets effectively.
✨Understand GDPR and Compliance
Brush up on GDPR regulations and how they apply to data management in charities. Be ready to explain how you ensure compliance and maintain data confidentiality in your previous roles.
✨Communicate Clearly
Effective communication is key, especially when providing training or support to colleagues. Practice explaining complex data concepts in simple terms, as this will demonstrate your ability to assist others in using the database.
