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- Tasks: Deliver top-notch IT infrastructure services and support to the Connexional Team.
- Company: Join a supportive team within the Methodist Church, based in vibrant London.
- Benefits: Competitive salary, potential for permanent role, and a collaborative work environment.
- Why this job: Make a real difference by enhancing IT services and mentoring fellow team members.
- Qualifications: Experience with enterprise infrastructure and excellent communication skills required.
- Other info: Dynamic role with opportunities for professional growth and skill development.
The predicted salary is between 34000 - 46000 £ per year.
£40,000 per annum Contract - 1 Year FTC with view to go permanent
Office Based – 5 days per week - London office – nearest stations: Kings Cross / Euston / Russell Square
Key Responsibilities:
- Deliver IT infrastructure services to Connexional Team members and other supported organisations to ensure that Colleagues of the IT team are satisfied with the IT service.
- Ensure that support tickets are managed and dealt with within the agreed timescales, ensuring all systems are functioning optimally and securely.
- Escalations to the third line support and second line support as needed.
- Determine through liaising with Connexional Team colleagues the need for additional or modified IT services to provide an improved service to the Connexional Team.
- Maintain the security software of laptops, desktops, and tablet computers to prevent unauthorised access and block any threats from installation.
- Create, manage, and administer accounts on Methodist Church related systems to ensure the integrity of Methodist Church systems.
- Document the systems used, new systems installed and systems decommissioned for the Methodist Church.
- Provide advice, guidance, training and documented instructions to all members of the Connexional Team on matters relating to IT, reducing time lost waiting for IT to respond to issues.
- Participate in implementing IT projects as required by the IT Infrastructure Manager and be an active SME participant engaged collaboratively with the IT team.
- Mentor, support and supervise the IT Engineer to enable them to improve their skills, experience, and responsiveness.
- Assist in managing the endpoint equipment delivery.
- Provide cover for the IT Infrastructure Manager as required to enable the IT team to operate when there are absences or during high workloads.
- Any other duties, appropriate to the grade of the post, as requested by the IT Infrastructure Manager and the Head of IT.
What We’re Looking For:
- Experience supporting enterprise infrastructure platforms and software, including but not limited to: Windows Server, Active Directory, Windows 11, Backup, Monitoring/SNMP, SMTP/Exchange, Web Server/IIS, Dell Servers and storage, Printers/Papercut, Office 365, MS 365.
- Experience in server administration, database administration and application support.
- Experienced in IT support services and ticketing, as well as laptop and mobile phone support and networking configuration.
- Excellent communicator with the ability to communicate technical issues to all levels.
- Advanced problem-solving and troubleshooting skills.
- Customer service skills demonstrated through communication, knowledge, attention to detail and ability to get things done.
- Strong organisational skills including planning, prioritising, timekeeping and managing busy workloads and ticketing systems working to prioritise.
- Flexible to changing situations and timings.
Senior IT Infrastructure Engineer in City of London employer: The Maine Group
Contact Detail:
The Maine Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Infrastructure Engineer in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend meetups, and engage in online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in IT infrastructure. This gives potential employers a tangible sense of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to IT support and infrastructure. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior IT Infrastructure Engineer in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Infrastructure Engineer role. Highlight your experience with enterprise infrastructure platforms and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that relate to the responsibilities listed in the job description, and don’t forget to show your enthusiasm for the role.
Show Off Your Communication Skills: As an IT professional, being able to communicate technical issues clearly is key. In your application, demonstrate your ability to explain complex concepts simply. We love candidates who can bridge the gap between tech and non-tech folks!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at The Maine Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of enterprise infrastructure platforms like Windows Server, Active Directory, and Office 365. Be ready to discuss your hands-on experience with these systems and how you've tackled challenges in the past.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues or improved IT services. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your advanced troubleshooting skills.
✨Communicate Like a Pro
Since excellent communication is key, practice explaining complex technical concepts in simple terms. Think about how you would explain an issue to a non-technical colleague and be ready to demonstrate your customer service skills during the interview.
✨Be Ready to Discuss Team Dynamics
As mentoring and collaboration are part of the role, think about your experiences working in teams. Be prepared to talk about how you've supported colleagues or led projects, showcasing your organisational skills and flexibility in changing situations.
