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- Tasks: Be the first point of contact for customer service and support office administration.
- Company: Join a growing tech company focused on delivering top-notch customer service.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: This role offers hands-on experience in customer service and teamwork in a supportive culture.
- Qualifications: Previous customer service or office management experience is preferred; strong communication skills are essential.
- Other info: Ideal for ambitious individuals looking to grow with a forward-thinking company.
The predicted salary is between 28800 - 43200 £ per year.
The role of Customer Services and Admin Support Officer will be a new hire for this tech company to become part of a growing company. This role will involve talking to with clients, suppliers and the public and providing a first class customer service approach, along with general office administration support., * First point of contact for customer service calls
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Support department to categorise service calls on first contact and allocate to the relevant departments
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Managing queries from clients and resolving where possible
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Support the Installations Manager to book Installations and Service Visits with clients
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Develop and maintain a good working relationship with both internal colleagues and
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external customers.
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Assist with measuring and improving the processes and procedures, including supporting the development of highly visible KPIs
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Support on general admin duties
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Previous Customer Service / Office management experience, ideally within a supervisory capacity
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Solid administrative skills
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Information collating and reporting
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Computer literate
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Highly organised and able to juggle different tasks
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Attention to detail
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Can do attitude and able to work on your own or as part of a team.
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Excellent communication and listening skills
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Have a friendly, outgoing and positive attitude
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Customer centric approach to all stakeholder both internal and external
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Take initiative and be a problem solver
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Be ambitious to grow with a growing company
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You will be working closely with your colleagues, and as such, you’ll be an excellent team player and a good communicator.
Administration and Customer Service Support Executive employer: The Maine Group
Contact Detail:
The Maine Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration and Customer Service Support Executive
✨Tip Number 1
Fokussiere dich darauf, deine Kommunikationsfähigkeiten zu verbessern. Da du der erste Ansprechpartner für Kundenanfragen sein wirst, ist es wichtig, dass du klar und freundlich kommunizieren kannst. Übe, aktiv zuzuhören und auf die Bedürfnisse der Kunden einzugehen.
✨Tip Number 2
Zeige Initiative, indem du Beispiele aus deiner bisherigen Erfahrung teilst, in denen du Probleme gelöst hast. Arbeitgeber suchen nach jemandem, der proaktiv handelt und Herausforderungen mit einer positiven Einstellung angeht.
✨Tip Number 3
Netzwerke mit aktuellen oder ehemaligen Mitarbeitern des Unternehmens. Dies kann dir wertvolle Einblicke in die Unternehmenskultur geben und dir helfen, dich besser auf das Vorstellungsgespräch vorzubereiten.
✨Tip Number 4
Bereite dich darauf vor, über deine organisatorischen Fähigkeiten zu sprechen. Da die Rolle auch administrative Aufgaben umfasst, solltest du konkrete Beispiele dafür haben, wie du mehrere Aufgaben gleichzeitig bewältigt hast und dabei den Überblick behalten konntest.
We think you need these skills to ace Administration and Customer Service Support Executive
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and skills required for the Administration and Customer Service Support Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service or office management experience you have. Provide specific examples of how you've successfully managed queries, supported teams, or improved processes in past roles.
Showcase Communication Skills: Since excellent communication is crucial for this role, make sure to demonstrate your communication skills in your application. Use clear and concise language, and consider including examples of how you've effectively communicated with clients or colleagues in the past.
Express Your Enthusiasm: Convey your excitement about the opportunity to work with a growing tech company. Mention your ambition to grow within the company and your positive attitude towards taking initiative and solving problems.
How to prepare for a job interview at The Maine Group
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous customer service experiences. Highlight specific examples where you successfully resolved issues or improved customer satisfaction, as this role heavily relies on providing first-class service.
✨Demonstrate Organizational Abilities
Since the job requires juggling multiple tasks, share examples of how you've managed your time and prioritized tasks in past roles. This will show that you can handle the demands of a busy environment.
✨Emphasize Teamwork and Communication
This position involves working closely with colleagues and clients. Be ready to talk about your experience in team settings and how you effectively communicate with different stakeholders to build strong relationships.
✨Exhibit a Problem-Solving Mindset
Prepare to discuss situations where you took the initiative to solve problems or improve processes. This will demonstrate your proactive approach and ability to contribute to the company's growth.
