At a Glance
- Tasks: Support global branches with admin tasks, events, and member engagement.
- Company: Friendly membership organisation with a professional vibe.
- Benefits: Flexible hours, hybrid work, and competitive salary.
- Other info: Great opportunity for growth and networking in a dynamic environment.
- Why this job: Join a supportive team and make a difference in member experiences.
- Qualifications: Strong admin skills and customer service experience required.
The predicted salary is between 23350 - 23350 £ per year.
- Membership and Committee Support Coordinator – PART TIME
- Part-time – 30 hours per week – flexible over four or five days
- £23,350 per annum for 30 hours per week (£29,400 Full time equivalent)
- Hybrid – 2 days London office (essential) / 2 days home based
Are you a highly organised administrator with excellent customer service and stakeholder-management skills?
We are recruiting a Branch Support Coordinator for a friendly and professional membership organisation.
You will provide administrative and operational support to its global network of branches, working closely with Branch Chairs, committee members, volunteers and regional administrators.
Key responsibilities
- Act as the first point of contact for branch enquiries.
- Provide administrative support to branches and committees.
- Coordinate branch communications, emails and event promotion.
- Support branch events, webinars and member-engagement activities.
- Maintain accurate branch, volunteer and event records in Salesforce.
- Coordinate onboarding for new Branch Chairs and committee members.
- Maintain online guidance and resources for branches.
- Identify recurring enquiries and help improve support processes.
- Work closely with the Membership, Marketing and Events teams.
Skills and experience required
- Strong administrative, operational or customer-support experience.
- Excellent organisation and the ability to manage competing priorities.
- Confident written and verbal communication skills.
- Strong attention to detail and a professional, customer-focused approach.
- Experience working with databases or CRM systems.
- Confidence liaising with senior stakeholders, committees or volunteers.
- A proactive and collaborative approach.
Experience within a membership body, professional association or volunteer-led organisation would be advantageous.
Salesforce, email-marketing or event-support experience would also be desirable.
Occasional evening work may be required to support international branches, with occasional travel to events or branch meetings.
Membership and Committee Support Coordinator – PART TIME in London employer: The Maine Group Careers
Join an ambitious and growing law firm that values your expertise and offers a clear path to leadership as a Senior Criminal Defence Solicitor. With competitive salaries, performance-related bonuses, and the unique opportunity to acquire shares in the firm, you will thrive in a supportive work culture that prioritises professional growth and autonomy. Whether you choose to work from our prestigious Mayfair office or the vibrant Brighton location, you'll be part of a team dedicated to excellence and innovation in criminal defence.
StudySmarter Expert Advice🤫
We think this is how you could land Membership and Committee Support Coordinator – PART TIME in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like The Maine Group Careers and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at The Maine Group Careers and let us see your personality shine through!
We think you need these skills to ace Membership and Committee Support Coordinator – PART TIME in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and The Maine Group Careers.
Get Familiar with Our Brand:Before applying, take some time to learn about The Maine Group Careers and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at The Maine Group Careers
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress The Maine Group Careers.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which The Maine Group Careers will surely appreciate.
