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- Tasks: Ensure accurate participant information and manage service agreements within the NDIS framework.
- Company: Join Mai-Wel, a purpose-driven not-for-profit making a real difference in the community.
- Benefits: Enjoy part-time flexibility, hybrid work options, and a supportive culture.
- Why this job: Be part of a team that empowers individuals and contributes to meaningful change.
- Qualifications: Minimum 2 years in administration; Certificate IV in Business or related field required.
- Other info: Opportunities for professional growth and system improvements in a diverse workplace.
The predicted salary is between 13000 - 16000 £ per year.
About Us
The Mai-Wel Group is a Hunter region not-for-profit connecting people with possibilities for nearly 65 years. We partner with people with disability, young people and those experiencing disadvantage to build independence, confidence and real pathways into community, education, training, employment and enterprise. With a team of more than 370 people, we deliver integrated, person-centred supports across daily living and independence, social and creative participation, and real-world work-readiness programs that lead to jobs—reinvesting every dollar to grow impact across our region. Trusted, local and outcomes-driven, Mai-Wel is Full of Possible.
Description
The Mai-Wel Group is seeking a Part-Time Participant Services Officer to join our Corporate Services / Finance team. This role plays a critical part in ensuring accurate participant information, smooth service agreements, and compliant claims management within the NDIS framework. This is an ideal opportunity for someone with strong administration, data, and stakeholder skills who enjoys working in a purpose-driven organisation.
About The Role
Reporting to the Business Partner - Finance, you will work closely with the Finance team and Engagement Coordinator to ensure participant records and service agreements are accurate, up to date, and compliant with funding and regulatory requirements. This role is offered on a part-time basis with flexibility and hybrid work options available.
Skills and Experiences
- Minimum 2 years’ experience in a similar administrative or participant-focused role
- Working knowledge of NDIS funding and NDIA frameworks
- Strong attention to detail and time management skills
- Confidence using CRMs and Microsoft Office
- Excellent written and verbal communication skills
- A solutions-focused and professional approach
- Ability to handle sensitive information with discretion
Qualifications
- Certificate IV in Business, Administration or related field (essential)
- Experience in Not-For-Profit, Disability, Health, or Community Services (desirable)
Why Join Mai-Wel?
- Purpose-driven organisation making a real difference
- Part-time and hybrid flexibility
- Supportive, values-led culture built on Respect, Integrity, and Excellence
- Inclusive workplace committed to diversity, equity, and belonging
- Opportunities to contribute to system improvements and team growth
Employment Details
- Classification: SCHADS Award - Level 3
- Employment type: Part-Time
- Location: Maitland / Hybrid
- Travel to other sites may be required
Pre-Employment Requirements
- National Criminal History Check
- Working with Children Check
- NDIS Worker Screening Check
- Proof of right to work in Australia
How To Apply
If you’re passionate about delivering quality outcomes and want to be part of a values-driven organisation, apply now via SEEK or our careers page on our website. Applications will close 6th February 2026 (Friday).
Participant Services Officer - Part Time Role employer: The Mai-Wel Group
Contact Detail:
The Mai-Wel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Participant Services Officer - Part Time Role
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Mai-Wel. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the organisation's values and mission. Show us how your skills align with our purpose-driven approach, and don’t forget to share your passion for making a difference!
✨Tip Number 3
Practice your communication skills! Whether it’s verbal or written, being clear and confident will help you stand out. We love candidates who can express their ideas effectively, especially in a role focused on participant services.
✨Tip Number 4
Don’t just apply—engage! After submitting your application through our website, follow up with a friendly email expressing your enthusiasm. It shows initiative and keeps you on our radar!
We think you need these skills to ace Participant Services Officer - Part Time Role
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Participant Services Officer role. Highlight your relevant experience in administration and your understanding of NDIS funding, as this will show us you’re a great fit for our team.
Showcase Your Skills: Don’t forget to emphasise your strong attention to detail and time management skills. We love candidates who can demonstrate their ability to handle sensitive information with discretion, so share examples from your past roles!
Be Authentic: Let your personality shine through in your application! We’re looking for someone who aligns with our values of Respect, Integrity, and Excellence, so don’t hesitate to express your passion for making a difference in the community.
Apply Through Our Website: We encourage you to apply directly through our careers page on the Mai-Wel website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at The Mai-Wel Group
✨Know Your NDIS Stuff
Make sure you brush up on your knowledge of the NDIS funding and NDIA frameworks. Being able to discuss these topics confidently will show that you're serious about the role and understand the environment you'll be working in.
✨Showcase Your Admin Skills
Prepare examples from your past experience that highlight your strong administration skills. Think about specific situations where your attention to detail made a difference, especially in managing participant records or service agreements.
✨Communicate Clearly
Since this role involves a lot of communication with stakeholders, practice articulating your thoughts clearly. You might want to do a mock interview with a friend to refine your verbal communication skills and ensure you come across as professional and solutions-focused.
✨Emphasise Your Values
Mai-Wel is all about respect, integrity, and excellence. Be ready to discuss how your personal values align with theirs. Share experiences that demonstrate your commitment to making a positive impact in the community and how you embody these values in your work.