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- Tasks: Support site operations with exceptional reception and administrative services.
- Company: Join The Mai-Wel Group, a trusted not-for-profit in the Hunter region.
- Benefits: Professional growth, teamwork, and a chance to make a real community impact.
- Why this job: Be the first point of contact and help create pathways for those in need.
- Qualifications: 3+ years in admin roles, strong communication, and organisational skills required.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
The predicted salary is between 30000 - 42000 £ per year.
The Mai-Wel Group is a Hunter region not-for-profit connecting people with possibilities for nearly 65 years. We partner with people with disability, young people and those experiencing disadvantage to build independence, confidence and real pathways into community, education, training, employment and enterprise.
Are you an experienced Administration Officer who thrives in a busy, people-focused environment? The Mai-Wel Group is seeking a professional, organised and customer-focused Administration Officer to support site operations across our services. This role is ideal for someone who enjoys being the first point of contact and takes pride in keeping things running smoothly behind the scenes.
The purpose of this position is to support site operations by providing exceptional reception and customer service, along with high-quality administrative support to ensure the business functions effectively and efficiently. This is a dynamic role that includes both program and site-specific responsibilities and may require working across various operational locations.
Key Responsibilities- Act as first point of contact for participants, customers and visitors
- Manage phones, emails, bookings and daily enquiries
- Maintain reception presentation and shared spaces
- Coordinate meeting rooms, vehicles and site resources
- Support multiple sites, including remote reception support
- Provide general administrative and office coordination support
- Maintain accurate records and ensure confidentiality
- Manage mail, site inboxes and office supplies
- Prepare correspondence, meeting documentation and reports
- Conduct clearance checks (Police, WWCC, NDIS etc.)
- Support WHS, Quality and compliance requirements
- Maintain petty cash and banking
- Process EFTPOS transactions
- Support participant billing and reconciliations
- Assist with accurate and timely financial reporting
You will bring:
- Minimum 3 years' experience in reception or front-facing administrative roles
- Strong Microsoft Office and general computer skills
- Excellent written and verbal communication skills
- Ability to manage competing priorities in a busy environment
- Experience handling confidential and sensitive information
- Strong organisational and problem-solving skills
- Money handling and financial administration experience
- Experience in the disability or community services sector
- Knowledge of NDIS Practice Standards, WHS compliance, or Disability Employment Services
- Certificate III or IV in Business Administration, Community Services or similar
- HLTAID009 (CPR)
- HLTAID010 (Basic Emergency Life Support)
- HLTAID011 (Provide First Aid)
At The Mai-Wel Group, our values of Respect, Integrity and Excellence guide everything we do. We are committed to creating a workplace where everyone belongs. We welcome applications from Aboriginal and Torres Strait Islander people, people who identify as LGBTQIA+, people of all genders and ages, people with disability and people from culturally and linguistically diverse backgrounds.
If you are an organised, proactive and customer-focused professional who enjoys supporting service delivery and site operations, we would love to hear from you. Apply now via SEEK or our website today.
Administration Officer employer: The Mai-Wel Group
Contact Detail:
The Mai-Wel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Officer
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for an Administration Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your online presence sorted! Make sure your LinkedIn profile is up-to-date and reflects your skills and experience. Engage with relevant content and connect with people in the industry to boost your visibility.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or family. Focus on showcasing your customer service skills and how you handle busy environments, just like the role at Mai-Wel requires.
✨Tip Number 4
Don't forget to apply through our website! It’s a great way to show your enthusiasm for the role and ensures your application goes directly to us. Plus, it gives you a chance to explore more about what we do at Mai-Wel.
We think you need these skills to ace Administration Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Administration Officer role. Highlight your experience in reception and customer service, and show us how your skills align with our values at Mai-Wel.
Showcase Your Skills: We want to see your strong organisational and problem-solving skills shine through. Use specific examples from your past roles to demonstrate how you've managed competing priorities and handled sensitive information.
Be Person-Centred: Since we’re all about connecting people with possibilities, make sure to convey your passion for supporting others. Share any relevant experiences that showcase your commitment to customer service and community engagement.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us at Mai-Wel!
How to prepare for a job interview at The Mai-Wel Group
✨Know the Organisation
Before your interview, take some time to research The Mai-Wel Group. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of a team that makes a difference.
✨Showcase Your Customer Service Skills
As an Administration Officer, you'll be the first point of contact for many. Prepare examples from your past experiences where you provided exceptional customer service or resolved conflicts. Highlighting these skills will demonstrate that you can thrive in a busy, people-focused environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and organisational skills. Think of situations where you had to manage competing priorities or handle sensitive information. Practising your responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges the organisation faces, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the organisation is the right fit for you.