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- Tasks: Support daily operations, provide excellent customer service, and manage administrative tasks.
- Company: Join Mai-Wel, a trusted not-for-profit making a difference in the community.
- Benefits: Attractive salary packaging, ongoing training, and a supportive team environment.
- Why this job: Be the welcoming face of Mai-Wel and help people thrive in their community.
- Qualifications: Strong communication skills and a willingness to learn; prior experience is a plus.
- Other info: Dynamic role with opportunities for growth starting January 2026.
The predicted salary is between 24000 - 36000 £ per year.
The Mai-Wel Group is a Hunter region not-for-profit connecting people with possibilities for nearly 65 years. We partner with people with disability, young people and those experiencing disadvantage to build independence, confidence and real pathways into community, education, training, employment and enterprise. With a team of more than 370 people, we deliver integrated, person-centred supports across daily living and independence, social and creative participation, and real-world work-readiness programs that lead to jobs—reinvesting every dollar to grow impact across our region. Trusted, local and outcomes-driven, Mai-Wel is Full of Possible.
We are seeking a proactive and customer-focused Administration Assistant to support daily site operations across our organisation. In this role, you will be the welcoming face of Mai-Wel—providing high-quality reception, administrative, and office coordination support to keep our services running smoothly. This is a dynamic role that involves supporting multiple programs and locations, maintaining accurate records, assisting with financial processes, and ensuring a positive experience for our participants, staff, and community. If you enjoy a fast-paced environment where no two days are the same, and you love helping people, this is the role for you!
What You’ll Be Doing
- Reception & Customer Service: Act as the first point of contact for participants, visitors, and staff. Manage visitor sign-ins, phone enquiries, message distribution, and urgent escalations. Maintain welcoming and professional reception and waiting areas. Coordinate bookings for meeting rooms, vehicles, and site resources. Provide remote support to sites with unattended reception desks.
- Administration & Office Coordination: Manage mail, deliveries, shared inboxes, and key/safe access. Maintain filing systems, databases, spreadsheets, and general office documentation. Prepare correspondence, meeting documents, participant notes, and job seeker packs. Order and monitor office supplies, including processing EFTPOS transactions. Conduct compliance checks (police, WWCC, NDIS etc.), minute-taking, and support WHS and quality requirements. Submit maintenance and IT requests and support waste management processes.
- Finance Support: Maintain financial records including petty cash, banking, payments, receipts, and reconciliations. Assist with preparing accurate and timely financial reports.
Skills and Experiences
Essential Skills: Strong communication and customer service skills. Solid computer literacy, including Microsoft Office. Ability to elevate issues appropriately and maintain confidentiality. Willingness to learn, grow, and adapt.
Desirable Skills & Experience: Prior experience in reception, customer service or administrative roles. Ability to manage competing priorities in a busy environment. Experience in the disability or community services sector. Understanding of WHS, NDIS Practice Standards, record keeping, and trauma-informed approaches.
Qualifications
Essential: Year 10 (ROSA)
Desirable: Cert III/IV in Business Administration, Community Services, Customer Engagement, or similar. First Aid & CPR (HLTAID009, HLTAID010, HLTAID011). Training in WHS, customer service, or office administration.
Why Mai-Wel? A supportive team environment where your contribution truly matters. Opportunities to work across varied sites and programs. A values-driven organisation committed to diversity and inclusion. Attractive salary packaging benefits (increase your take-home pay!). Ongoing training, growth, and development.
Ready to Apply? If you’re passionate about helping people, love providing excellent customer service, and enjoy organising and supporting busy teams, we’d love to hear from you! Apply now with your resume and a short cover letter telling us why you’re the perfect fit for Mai-Wel. Please note: This position will not start until January 2026.
Administration Assistant - Join Mai-Wel in 2026! employer: The Mai-Wel Group
Contact Detail:
The Mai-Wel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Assistant - Join Mai-Wel in 2026!
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mai-Wel. Understand their mission and values, and think about how your skills can contribute to their goals. This will help you stand out as someone who genuinely cares about the organisation.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to administration and customer service. Think about specific examples from your past experiences that showcase your skills. We want you to feel confident and ready to impress!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously. Remember, you’re the welcoming face of Mai-Wel!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity. It’s also a chance to reiterate your enthusiasm for the role and remind them why you’d be a great fit. Don’t forget to apply through our website for the best chance!
We think you need these skills to ace Administration Assistant - Join Mai-Wel in 2026!
Some tips for your application 🫡
Show Your Personality: When writing your cover letter, let your personality shine through! We want to see the real you, so don’t be afraid to share why you’re passionate about helping people and how that aligns with our mission at Mai-Wel.
Tailor Your Resume: Make sure your resume highlights relevant experience and skills that match the Administration Assistant role. We love seeing how your background fits with what we do, so customise it to show us why you’re the perfect fit!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your points are easy to read and understand. This will help us see your strengths quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do—just follow the prompts!
How to prepare for a job interview at The Mai-Wel Group
✨Know the Organisation
Before your interview, take some time to research Mai-Wel and its mission. Understand their values and how they connect with the community. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As an Administration Assistant, you'll be the first point of contact for many people. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues effectively. This will demonstrate your ability to handle the dynamic nature of the role.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, like managing competing priorities or dealing with difficult customers. Think of scenarios from your previous roles and how you successfully navigated them. This will highlight your problem-solving skills.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if it's the right fit for you.
