Europe UK&I – Customs Operations Senior Specialist in London

The UKIE Customs Senior Specialist ensures stable, compliant, and predictable customs execution across UK and Ireland flows, translating approved trade compliance requirements into consistent operational practice following Brexit. The role supports day‑to‑day customs execution, enables business continuity across the UK–EU interface, and safeguards operational performance through strong controls, issue resolution, and audit readiness.

Key Responsibilities:

• Ensure stable day‑to‑day customs execution across UK and Ireland flows, embedding approved compliance requirements into operational logistics processes.
• Operate core customs controls to support imports, exports, and UK–EU cross‑border movements, ensuring consistent application across sites and partners.
• Resolve operational customs issues (e.g. clearance delays, document gaps, border queries) and coordinate escalation with the appropriate customs Leads.
• Support execution of special procedures (e.g. customs warehousing, inward/outward processing, transit) by ensuring operational discipline and evidence retention.
• Maintain audit readiness through compliance assurance activities, evidence management, and structured issue follow‑up.
• Support internal and external audits and interactions with UK and Irish customs authorities, driving corrective actions to closure.
• Enable business changes by ensuring customs operational readiness for new flows, suppliers, sites, or processes prior to go‑live.
• Drive performance stability and continuous improvement by standardising execution, reducing recurring issues, and strengthening SOPs and controls.
• Setting up customs related process for newly implemented transport lanes.
• Self-processing of customs (Cora AP) as a second level of approval.
• Manage relations with customs brokers and Transport Team.
• Preferential origin check, and requesting of LTSD.
• Provide supporting documentation for classification of the goods and origin definition; supervision on duty rates applied.

Qualifications:

• Bachelor’s degree in business, supply chain, or international trade with 5+ years’ experience in European customs, trade compliance, or international logistics.
• Hands‑on background in day‑to‑day customs execution UK‑EU border flows, issue resolution, and multi‑country operations, including collaboration with brokers/forwarders.
• Solid knowledge of UK and EU customs procedures, Incoterms, and how tariff classification, origin, and valuation affect declarations.
• Experience with ERP/trade compliance systems; fluent in English, with additional languages a plus.

Core Competencies:

• Execution focused and highly reliable, with strong follow‑through and attention to detail.
• Strong problem‑solving and prioritisation skills in a fast‑paced operational environment.
• Ability to influence operational teams and logistics partners without direct authority.
• Clear communicator, capable of translating requirements into practical guidance and standard work.
• Structured, process‑oriented mindset with a strong risk and compliance awareness.
• Experience in FMCG / food / temperature‑controlled supply chains.

Additional Information:

The Magnum Ice Cream Company embraces diversity and encourages applicants from all walks of life. Candidates will be given full and fair consideration, and all employees are supported irrespective of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, pregnancy, maternity, or any other protected characteristic.

The Magnum Ice Cream Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.