Job Title
Grocery Digital Commerce Account Manager (1C)
Location
Kingston
Job Description & Purpose
We are seeking a passionate, high-performing Digital Commerce Account Manager to support the acceleration of our Grocery and Aggregator digital commerce business. This role sits at the intersection of commercial strategy, digital execution, and customer collaboration, with full P&L accountability for their customers within the channel. The successful candidate will be responsible for driving market share, sales, and profitability, while shaping and delivering the long‑term strategy to fuel sustainable business expansion.
Responsibilities
- P&L responsibility, including the delivery of internal metrics (Share, Volume, Turnover, Gross Profit, and UOP) and all direct investment for their customers within the channel.
- Drive price, promotion and bundling strategies with agility, optimising for share.
- Build best in class customer partnerships and land winning eJBPs with key customers (Tesco, Sainsbury’s, Morrisons, ASDA, Waitrose, Iceland, Uber, Deliveroo, Just Eat).
- Manage in‑month performance vs forecast, working closely with Grocery Controllers to effectively manage accruals, pricing, range changes, and S&OP.
- Build and execute a holistic, future fit digital commerce strategy to ensure long‑term digital commerce category growth.
Key Deliverables
- Commercial performance at a customer level, with a particular focus on share, volume, and distribution.
- Strong commercial acumen, internal reporting accuracy, stakeholder management, and at the category level developing and executing the category growth plan for the channel.
- Building best in class relationships with key customers.
- Elevate Digital Commerce internally to always have a seat at the table.
Key Experience and Qualifications Required
- Experience in digital commerce, marketplace management or D2C site operations (e.g., Grocery.com, Amazon 3P, Shopify, retailer.com trading).
- Commercial acumen and an ability to demonstrate commercial creativity.
- Strong operational standards and a ‘right first time’ mindset, ideally with previous E2E operational experience.
- Evidence of working in agile, fast‑pace team environments with competing priorities.
- Line Management experience preferred.
- Holistic selling experience, with demonstrable skills in using category, shopper and customer data to build compelling selling stories.
Why Join Us
- Roles with real accountability and visible impact.
- Free to move fast, experiment and challenge how things are done.
- Continuous learning and development as the business grows.
- Reward linked to performance and contribution.
Additional Information
The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.
Grocery Digital Commerce Account Manager in Kingston upon Thames employer: The Magnum Ice Cream Company
The Magnum Ice Cream Company is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. With a strong commitment to employee development, we provide ample opportunities for growth and advancement in the fast-paced FMCG sector. Our culture prioritises efficiency and quality, ensuring that every team member plays a vital role in our success while enjoying the unique advantage of working in a creative and fun industry.
Contact Details:
The Magnum Ice Cream Company Recruitment Team
