Digital Commerce Account Manager in Kingston upon Thames

Job Title

Digital Commerce Account Manager

Grade & Location

Grade: 1C | Location: Kingston

Job Description & Purpose

We are seeking a passionate and high-performing Customer Account Manager to support the acceleration of our Digital Commerce business. This high‑exposure role spans both mature and emerging customers across B2B and B2C channels. The Digital Commerce Account Manager will own the day‑to‑day customer relationships, with accountability for driving growth in established platforms while also scaling and expanding our emerging social commerce channels.

Responsibilities

• Build strong, sustainable customer relationships with your customers. Full P&L responsibility for your customers, including the delivery of all internal metrics (Share, Volume, Turnover, Gross Profit, and UOP) and direct investment (including BMI).
• Build and execute winning Joint Business Plan for relevant customers. Drive price, promotion and bundling strategies with agility, optimising for share.
• Own your digital commerce shop storefront. Manage in‑month performance vs forecast, working closely with Wholesaler Controllers and Customer Operations to effectively manage accruals, pricing, range changes, and S&OP.
• Provide clear, timely, and actionable business reviews, inputs and updates to all relevant functions.

Key Deliverables

• Commercial performance for your customers, with a particular focus on share, volume, and distribution.
• Strong commercial acumen, internal reporting accuracy, stakeholder management, and execution of the category growth plan for the channel.
• Building best in class relationships with key customers.
• Elevate Digital Commerce internally to always have a seat at the table.

Key Experience and Qualifications

• Experience in digital commerce trading, marketplace management or D2C site operations (e.g., Amazon 3P, Shopify, TikTok shop, retailer.com trading).
• Strong commercial acumen and commercial creativity, with previous E2E experience managing a P&L.
• Exceptional customer partnering.
• Holistic selling experience, with demonstrable skills in using category, shopper and customer data to build compelling selling stories.
• Comfortable working at pace in a constantly evolving environment.

Benefits

• Roles with real accountability and visible impact.
• Free to move fast, experiment and challenge how things are done.
• Continuous learning and development as the business grows.
• Reward linked to performance and contribution.

Equal Opportunity Statement

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.