At a Glance
- Tasks: Lead the OOH Customer Development team and oversee cabinet operations and field management.
- Company: Join a dynamic ice cream company with a global presence and entrepreneurial spirit.
- Benefits: Enjoy career growth, international opportunities, and a performance-driven culture.
- Other info: Diversity is celebrated; all backgrounds are encouraged to apply.
- Why this job: Make a real impact in a high-growth environment while leading a passionate team.
- Qualifications: 10+ years in FMCG with strong leadership and operational experience required.
The predicted salary is between 70000 - 90000 £ per year.
Scope: Full time
Location: Kingston, London, UK – home based contract possible
Job Purpose: As Head of Commercial Operations, you will lead the functions that power the OOH Customer Development team—spanning end‑to‑end cabinet ordering, delivery, and in‑field management. The role also oversees the total UK field force across OOH and IH, as well as the operational delivery of the Ben & Jerry’s scooping business. With responsibility for a high‑performing team of 30+ colleagues across operational and executional functions, this role plays a pivotal part in enabling flawless execution and driving the Magnum Ice Cream Company’s growth ambitions in the UK. You will report directly to the Vice President, Customer Development (OOH).
Key Responsibilities:
- Setting the vision and in‑year business goals for the commercial operations function that support the growth agenda.
- Responsible for the delivery of in‑year goals.
- Line management of 3 individuals heading up 3 sub‑functions, leading a total team of 30+ colleagues.
- Effective management of 3 sub‑functions to ensure they all act in service of the business goals: Field Sales, Cabinet Operations, and Ben & Jerry’s scooping operations.
- Stakeholder management of UK IH customer development VP, UK CFO, EUANZ OOH leadership team, global cabinets team & global B&J scooping team.
What You Need To Succeed:
- Minimum 10+ years in FMCG in operational or executional roles.
- Impulse category experience preferable, specifically snacking/soft drinks.
- Proven track record of successful leadership & people management of large teams (10+).
- Strategic decision‑making and cross‑functional collaboration capabilities.
- Experienced in building & executing new processes to improve effectiveness of delivery vs business goals & to increase accountability.
- Operational background from supply chain or engineering preferable.
- System/process transformation and project management preferable.
What You Can Expect:
- A unique mix of global scale & start‑up spirit—€7.9 bn powerhouse with an agile, entrepreneurial mindset. We’re building a new high‑growth Ice Cream company from the ground up.
- Career without limits—42 markets, international opportunities, and fast‑tracked growth.
- A performance‑driven culture—Freedom to act, disrupt and grow – your success is measured by impact.
- A company that celebrates joy, innovation, and purpose—We create extraordinary careers, just like our ice cream creates extraordinary moments.
Equal Opportunity Employer: The Magnum Ice Cream Company embraces diversity and encourages applicants from all walks of life. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. The Magnum Ice Cream Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
Head of Commercial Operations, UK OOH employer: The Magnum Ice Cream Company
The Magnum Ice Cream Company is an exceptional employer, offering a unique blend of global scale and entrepreneurial spirit right from Kingston, London. With a performance-driven culture that values innovation and joy, employees enjoy unparalleled career growth opportunities across 42 markets, alongside a supportive environment that champions diversity and inclusion. Join us to make a meaningful impact while leading a high-performing team in a dynamic and rewarding industry.
Contact Details:
The Magnum Ice Cream Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Commercial Operations, UK OOH
✨Tip Number 1
Network like a pro! Reach out to your connections in the FMCG sector, especially those who have experience in operational roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company’s culture and values. Understand their growth ambitions and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've successfully managed large teams and driven results. Use metrics to back up your achievements—numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Magnum Ice Cream Company family.
We think you need these skills to ace Head of Commercial Operations, UK OOH
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Commercial Operations. Highlight your experience in FMCG and leadership roles, especially if you've managed large teams or worked in operational functions. We want to see how your background aligns with our goals!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our growth ambitions. Be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Strategic Thinking:In your application, don’t forget to demonstrate your strategic decision-making skills. Share examples of how you've built and executed processes that improved effectiveness and accountability in previous roles. We love seeing candidates who think big!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at the Magnum Ice Cream Company!
How to prepare for a job interview at The Magnum Ice Cream Company
✨Know Your Stuff
Make sure you thoroughly understand the role of Head of Commercial Operations and the specific responsibilities it entails. Familiarise yourself with the company’s products, especially in the OOH sector, and be ready to discuss how your experience aligns with their goals.
✨Showcase Leadership Skills
Since this role involves managing a large team, prepare examples that highlight your leadership style and successes. Think about times when you’ve led teams through challenges or implemented new processes that improved efficiency.
✨Prepare for Stakeholder Management Questions
Expect questions about how you would manage relationships with key stakeholders. Be ready to discuss your approach to collaboration and communication, especially with senior management and cross-functional teams.
✨Demonstrate Strategic Thinking
This position requires strategic decision-making, so come prepared with examples of how you've successfully developed and executed business strategies in the past. Highlight your ability to think critically and adapt to changing market conditions.
