At a Glance
- Tasks: Build strong customer relationships and manage accounts for top grocery retailers.
- Company: Join Magnum Ice Cream Company, a leader in the FMCG sector with iconic brands.
- Benefits: Competitive salary, flexible working options, and potential for career growth.
- Other info: Exciting opportunity with a mix of remote and onsite work until December 2026.
- Why this job: Be part of a dynamic team driving innovation in the ice cream market.
- Qualifications: Experience in senior account management and strong commercial acumen required.
The predicted salary is between 61600 - 77000 £ per year.
Manpower are currently seeking an interim Senior Account Manager (Grocery Retailers) to work with our global FMCG client The Magnum Ice Cream Company, renowned for brands such as Magnum, Ben & Jerry's, Cornetto and Wall's, and become an integral part of their fast-paced FMCG environment. The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to run until end of December 2026 with strong possibility of extension, requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying £61,600 – £77,000 per annum, pro rata, depending upon experience. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements.
JOB PURPOSE
This is an exciting opportunity to join the UK&I Ice Cream customer team, supporting one of the largest ice cream markets in Europe across Retail, Out-of-Home and D-COMM channels. The role sits within the In-Home Customer Development team, managing over 70% of the total business. The Controller will be the first point of contact for customers, responsible for end-to-end customer execution, OMNI channel performance, and building strong standalone customer relationships during and beyond the de-merger process.
KEY RESPONSIBILITIES
- Build strong and sustainable customer relationships
- Develop and execute customer business plans delivering growth, market share and profitability
- Manage day-to-day contact with customer buyers, supply chain, shopper marketing and internal commercial/brand teams
- Negotiate trade terms, funding and agreements in line with company strategy
- Manage customer events including product launches, pricing changes and trade term resolutions
- Develop strategic customer business plans alongside Category Managers and Shopper Marketing
- Deliver integrated category promotional plans and sell plans into customers
- Manage promotional and non-promotional customer investment, ensuring agreements are documented correctly
- Work with Commercial Executives to complete promotional administration
- Support new product launches including customer sell-in and sample management
- Ensure effective in-store activation of promotions and range reviews
- Manage customer P&L, investments, accruals and pricing
- Monitor in-month performance versus forecast with Customer Business Managers and Customer Operations
- Ensure compliance with agreed trade terms and resolve breaches where required
- Deliver turnover and Business Building Terms targets
- Support S&OP forecasting, business planning, sales updates, in-store tracking and price claim management
- Manage customer administration including pricing, rebates, promo proposals, contracts and trade terms
SKILLS, EXPERIENCE & QUALIFICATIONS
- Previous senior customer/account management experience of Top 5 grocery retailers, within a CAM role with strong commercial experience with P&L management
- Experience managing customer accounts and promotional plans. Strong commercial acumen and ownership of account performance. Must have a good grip of P&L.
- Ability to manage commercial and promotional plans
- Strong communication skills and the ability to quickly build rapport internally and externally
- Proven negotiation skills
- Strategic thinking and a forward-looking, visionary mindset
- The successful candidate will take ownership of the account, including planning and execution, with some administrative support available.
Locations
Senior Customer Account Manager (Grocery Retailers) in Hampshire, Portsmouth employer: The Magnum Ice Cream Company
The Magnum Ice Cream Company offers an exceptional work environment for the Senior Customer Account Manager role, situated in the vibrant Kingston upon Thames. With a strong focus on employee growth and innovation, the company fosters a collaborative culture that encourages creativity and strategic thinking. Employees benefit from competitive compensation, flexible working arrangements, and the opportunity to be part of a dynamic team driving one of Europe's largest ice cream markets.
Contact Details:
The Magnum Ice Cream Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Account Manager (Grocery Retailers) in Hampshire, Portsmouth
✨Get Involved in Local Networking Events
Sales and business development thrive on personal connections, so hit up local networking events! These gatherings are a goldmine for temporary roles, allowing us to meet potential employers like The Magnum Ice Cream Company in person and leave a memorable impression.
✨Leverage Industry-Specific Job Boards
Jump onto job boards tailored for sales roles like SalesGravy or AngelList. Temporary positions often pop up there, so keep your eyes peeled and apply directly to roles that excite you — this could fast-track your application with companies like The Magnum Ice Cream Company.
✨Perfect Your Elevator Pitch
In sales, we know how crucial first impressions are. Craft a snappy elevator pitch that highlights your strengths and your interest in temporary roles. That way, when you meet someone from The Magnum Ice Cream Company or another potential employer, you’re ready to wow them on the spot!
✨Follow Up and Stay Engaged
After applying for a temporary position, don’t sit back and wait! Shoot a follow-up email about a week later. This shows your enthusiasm for the role at The Magnum Ice Cream Company and helps keep you on their radar — you might just make the right kind of noise!
We think you need these skills to ace Senior Customer Account Manager (Grocery Retailers) in Hampshire, Portsmouth
Some tips for your application 🫡
Show Off Your Sales Skills:In sales and business development, it's all about proving you can drive results. Make sure your CV highlights any previous experience in hitting targets or boosting sales. Numbers really speak — include any sales figures or goals you've smashed to grab our attention!
Tailor Your Cover Letter to the Role:This is your chance to shine! Talk about why you're excited about the temporary role at The Magnum Ice Cream Company and how your skills can help us thrive. We want to see your motivation and how you can bring value to our team in a short period.
Highlight Your Relationship-Building Skills:Sales is all about connections. In your application, don't forget to mention your ability to build relationships with clients or colleagues. Share any examples where you've successfully nurtured partnerships or handled client objections — these stories can really help us see your potential.
Be Clear About Your Availability:Since this is a temporary position, let us know when you're available to start and how flexible you are with hours. This clarity helps us assess how well you fit into our immediate needs at The Magnum Ice Cream Company!
How to prepare for a job interview at The Magnum Ice Cream Company
✨Know Your Numbers
In sales and business development, being numbers-savvy is crucial. Brush up on key metrics like conversion rates and sales growth percentages that are relevant to the role at The Magnum Ice Cream Company. It’s all about showing you can analyse data to drive better decisions.
✨Be Prepared for Role-Play Scenarios
Expect role-play scenarios where you're asked to sell a product or handle objections. It’s a great chance to showcase your communication skills and your approach to overcoming challenges. Practice these with a friend or in front of the mirror – it can really help you feel at ease during the interview!
✨Highlight Flexibility and Adaptability
Since this is a temporary gig, emphasise your adaptability and willingness to jump in quickly. Share examples of how you've successfully adjusted to changes in previous roles or projects. The Magnum Ice Cream Company will want to know you're ready to hit the ground running.
✨Showcase Your Network and Collaborations
Temporary roles often require a strong network. Bring up any partnerships or connections you have that could benefit The Magnum Ice Cream Company. Whether it’s past clients or industry contacts, showing you can leverage relationships is a big plus in sales!
