Production Unit Shift Manager in Gloucester

Life tastes better with ice cream. With 19,000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work. We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done. We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

Job Purpose: The production unit shift manager is responsible for the line management of operator teams and to deliver the safety, quality, efficiency & waste objectives for their area on shift.

Key Responsibilities:

• Technical / Functional: Shift managers need to have a strong background in manufacturing. They should have a firm grasp on the principles of people leadership, continuous improvement, loss capture, safety standards, quality standards and incident management.
• Safety: Works with the safety team and production coordinator to complete relevant actions from the safety action plan, including but not limited to machinery safety, incident investigations, CSHEC minutes, SBO/DCAs, near misses, SHEPAR.
• Audits: Expected to carry out and follow up safety audits in line with site requirements.
• Incident Management: Expected to professionally manage safety incidents as they occur on shift, including but not limited to evacuations, injuries, near misses and high safety tags.
• Quality: Works with the safety team and production coordinator to complete relevant actions from the quality action plan, including but not limited to housekeeping & hygiene, incident investigations.
• Operational Decision Making: Expected to make decisions on shift relating to quality & to elevate where appropriate.
• People Management: This role is responsible for the line management of semi-autonomous operator teams on shift, including performance management, annual appraisals, absence management, coaching & development planning.
• Continuous Improvement: Has knowledge and understanding of the key principles of continuous improvement and an awareness of the tools to identify and prioritise time, cost and waste losses in the production area and eliminate them.

Qualifications: National school leaver qualifications in Reading and Comprehension, Writing and Mathematics. It would be advantageous to have a background in shop floor roles but is not essential.

Experience Required: Must have a strong understanding of the end-to-end manufacturing process. Strong servant leader, with significant demonstrable experience of achieving sustained success within a manufacturing environment. Excellent organisation & communication skills. Considerable ability to drive a strong safety culture.

Why join us? Roles with real accountability and visible impact. Free to move fast, experiment and challenge how things are done. Continuous learning and development as the business grows. Reward linked to performance and contribution.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.