At a Glance
- Tasks: Ensure top-notch service and smooth event operations at our award-winning venue.
- Company: Join a creative organisation that values diversity and community engagement.
- Benefits: Enjoy a competitive salary, staff discounts, and wellness perks like free flu jabs.
- Other info: Flexible hours with opportunities for growth in a vibrant arts environment.
- Why this job: Be part of a dynamic team making memorable experiences for visitors and artists alike.
- Qualifications: 2 years in a managerial role and 5 GCSEs or equivalent required.
We now seek to make the following appointment:
Salary: £28,000 per annum
Contract: Permanent Annualised Hours - this involves working a set number of hours over the year, rather than per week. Longer hours may be worked over our busy high season months, and less hours may be worked during our slightly quieter low season months.
Hours: 1950 hours per year (must be fully flexible to work daytime, evening and weekend shifts)
Staff Benefits:
- Working for an award-winning organisation that values creativity
- 35% staff discount in our café bar
- Membership of Lena by Inspire employee assistance programme
- Employer pension contributions
- Free Flu jab
- Free eye test for VDU users
- Cycle to work scheme
About the Role:
Reporting to the Operations Manager, you will be responsible for ensuring that all customers and visitors to the MAC receive the highest standard of service and quality, and that events run smoothly from start to finish. You will ensure the highest possible standards of safety, stewarding, sales and service to MAC visitors, from the welcome on arrival to the farewell on departure. You will be responsible for handling facility/venue related queries and ensuring that performances can commence, resume and conclude in an organised, timely manner. You will be able to work flexibly across the galleries, theatres, Café/Bar, events and workshops, ensuring a consistent high level of service to all areas. You will supervise all frontline staff delivering hires and event catering, café/bar, ushering, distributing programs, coat check, wayfinding, general information, welcoming groups, gallery invigilation, retail sales, and other duties as assigned.
Essential Criteria:
- 5 GCSEs or equivalent grade C or above
- Managerial Experience: At least 2 years experience in a managerial or supervisory role is essential, ideally within an arts or nonprofit setting or customer facing role.
- Team Leadership: At least 2 years experience leading and developing teams, including staff, volunteers, to achieve collective goals.
- Operational Efficiency: Proven track record of improving operational processes and contributing to an organisations success.
- Customer Care: Experience of working with a wide range of customers and members of the public. Sales experience to include handling cash and proactively selling to customers including experience of using EPOS systems or similar.
Desirable Criteria:
- Level 3 qualification in Events Management, Hospitality, or Leadership (or equivalent)
- Multicultural Experience: Experience working in a multicultural and diverse arts environment, with a proven ability to engage with artists, audiences, and communities from various backgrounds.
- Event Coordination: Experience in planning and executing events, including managing logistics and collaborating with multiple stakeholders.
To Apply:
Please read the information in the job description and send your CV by clicking in the apply button below with the following attachments in Word or PDF format only (we cannot accept links to online CVs, profiles, document downloads or psd files etc):
- Your CV, no more than 2 A4 pages long, including your name, home address, email, and contact number.
- A cover letter, no more than 500 words long, outlining why you are a suitable candidate for the Assistant Operations Manager role based on the criteria in the job description.
- Please include the names, addresses, email, phone number and occupations of two people, not related to you, to whom references may be obtained. One of your referees must be your current or most recent employer.
- A completed equal opportunity monitoring form.
The closing date for receipt of applications for the above post is midday on Wed 8 July 2026. Please note that we are unable to consider any applications which are received after the deadline. If you have not heard from us by 17 July 2026, please assume that you have been unsuccessful on this occasion. Interviews for this post will take place on W/C 13 July 2026, if you cannot make an offered interview time, we may not be able to give you an alternative.
We are an Equal Opportunities Employer. We particularly welcome applications from Black and Global Majority, disabled and LGBTQI+ candidates who are under-represented across the sector.
Assistant Operations Manager in Belfast employer: The MAC
Join an award-winning organisation that champions creativity and inclusivity, offering a vibrant work culture where your contributions truly matter. As an Assistant Operations Manager, you'll enjoy a range of benefits including a generous staff discount, access to employee assistance programmes, and opportunities for professional growth in a dynamic arts environment. With flexible working hours and a commitment to employee well-being, this role is perfect for those seeking meaningful and rewarding employment in a supportive community.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Operations Manager in Belfast
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The MAC. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The MAC
Don't be shy about reaching out to The MAC directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Operations Manager in Belfast
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The MAC and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The MAC
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
