At a Glance
- Tasks: Manage guest reservations and ensure a smooth check-in experience.
- Company: Join the vibrant team at Marriott International in London.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Other info: Diverse workplace that values your unique background and experiences.
- Why this job: Be the first point of contact for guests and create memorable experiences.
- Qualifications: High school diploma and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
Job Number: 26066684
Job Category: Rooms & Guest Services Operations
Location: 101 Knightsbridge, London, England, United Kingdom, SW1X 7RN
Schedule: Full Time
Position Type: Non-Management
Responsibilities
- Assign rooms according to guest requests and preferences whenever possible.
- Pre-register designated guests and prepare key packets.
- Organize and coordinate check-in/pre-registration procedures for arriving groups.
- Review, track, and accommodate requests for room or check-out changes when possible; communicate status to the appropriate staff.
- Confirm reservations and cancellations.
- Review out-of-order rooms daily.
- Ensure rates match market codes and document exceptions.
- Verify and adjust billing for guests.
- File guest paperwork or documentation.
- Set up/process all guest check-ins and check-outs.
- Activate room keys.
- Secure valid payment.
- Identify over-commitments.
- Perform duplicate reservation checks and block rooms.
- Run daily reports.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Receive, record, and relay messages accurately, completely, and legibly.
- Follow all company policies and procedures, and ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Coordinate tasks and work with other departments.
- Serve as a departmental role model.
- Develop and maintain positive working relationships with others; support the team to reach common goals.
- Comply with quality assurance standards.
- Stand, sit, or walk for an extended period of time.
- Enter and locate information using computers and/or POS systems.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by supervisors.
Preferred Qualifications
- High school diploma or G.E.D. equivalent.
- Less than 1-year related work experience.
- No supervisory experience.
- No license or certification required.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Reservations Sales Executive employer: The Luxury Collection
At Marriott International, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of London. Our Reservations Sales Executives benefit from comprehensive training and development opportunities, ensuring personal and professional growth while working in a diverse environment that celebrates unique backgrounds. With a commitment to employee well-being and a focus on delivering outstanding guest experiences, we provide a rewarding career path in one of the world's most prestigious hospitality brands.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Sales Executive
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. Focus on common questions for a Reservations Sales Executive role, and don’t forget to showcase your customer service skills.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional for any interviews. First impressions matter, especially in guest services, so show them you mean business.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles we have available, including those perfect for a Reservations Sales Executive.
We think you need these skills to ace Reservations Sales Executive
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Reservations Sales Executive role. Highlight your relevant experience and skills that match the job description, like customer service and attention to detail. We want to see how you can fit into our team!
Show Your Personality:Don’t be afraid to let your personality shine through in your application! We love candidates who can communicate clearly and professionally, so use a friendly tone while keeping it professional. It’s all about making a great first impression!
Be Specific About Your Experience:When detailing your work history, be specific about your responsibilities and achievements. If you've handled guest requests or managed reservations before, share those experiences! We’re looking for concrete examples of how you’ve excelled in similar roles.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, you’ll get to explore more about our company culture while you’re at it!
How to prepare for a job interview at The Luxury Collection
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Reservations Sales Executive. Familiarise yourself with tasks like managing guest requests, coordinating check-ins, and handling billing. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves a lot of guest interaction, practice speaking clearly and professionally. You might want to role-play common scenarios, like handling a reservation change or addressing a guest's complaint. This will prepare you for the types of questions you might face during the interview.
✨Showcase Your Team Spirit
The job requires working closely with other departments, so be ready to discuss how you've collaborated with others in the past. Share examples of how you’ve supported team goals or resolved conflicts. This will demonstrate that you can be a positive influence in the workplace.
✨Dress to Impress
First impressions matter! Make sure you dress professionally for your interview. A clean and polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously. Remember, you’re aiming to be a role model for guests and colleagues alike!
