Additional Information
- Job Number:
- Job Category: Rooms & Guest Services Operations
- Location: 101 Knightsbridge, London, England, United Kingdom, SW1X 7RN (View on Map)
- Schedule: Full Time
- Located Remotely?: N
- Position Type: Non-Management
Responsibilities
- Assign rooms according to guest requests and preferences whenever possible.
- Pre-register designated guests and prepare key packets.
- Organize and coordinate check-in/pre-registration procedures for arriving groups.
- Review, track, and accommodate requests for room or check-out changes when possible; communicate status to the appropriate staff.
- Confirm reservations and cancellations.
- Review out-of-order rooms daily.
- Ensure rates match market codes and document exceptions.
- Verify and adjust billing for guests.
- File guest paperwork or documentation.
- Set up/process all guest check-ins and check-outs.
- Activate room keys.
- Secure valid payment.
- Identify over-commitments.
- Perform duplicate reservation checks and block rooms.
- Run daily reports.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Receive, record, and relay messages accurately, completely, and legibly.
- Follow all company policies and procedures, and ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Coordinate tasks and work with other departments.
- Serve as a departmental role model.
- Develop and maintain positive working relationships with others; support the team to reach common goals.
- Comply with quality assurance standards.
- Stand, sit, or walk for an extended period of time.
- Enter and locate information using computers and/or POS systems.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by supervisors.
Preferred Qualifications
- High school diploma or G.E.D. equivalent.
- Less than 1-year related work experience.
- No supervisory experience.
- No license or certification required.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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