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- Tasks: Engage guests and enhance their experience in a luxury hotel lobby.
- Company: Join the prestigious Park Tower Knightsbridge Luxury Collection Hotel.
- Benefits: Flexible part-time hours, dynamic work environment, and opportunities for growth.
- Other info: Embrace diversity and be part of a supportive team culture.
- Why this job: Be the face of luxury hospitality and create memorable experiences for guests.
- Qualifications: High school diploma and at least 1 year of related experience preferred.
The predicted salary is between 12 - 15 £ per hour.
Location: The Park Tower Knightsbridge Luxury Collection Hotel London, 101 Knightsbridge, London, England, United Kingdom, SW1X 7RN
Schedule: Part Time
Position Type: Non-Management
Position Summary
- Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.).
- Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
- Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities.
- Contact appropriate individual or department (e.g., Bellperson, Housekeeping, Food & Beverage Server) as necessary to resolve guest call, request, or problem.
- Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
- Follow all company policies and procedures, ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
Equal Employment Opportunity
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Lobby Ambassador in London employer: The Luxury Collection
Contact Detail:
The Luxury Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lobby Ambassador in London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the services and amenities available. This way, when you chat with guests, you can provide them with top-notch recommendations and make their stay unforgettable.
✨Tip Number 2
Practice your communication skills! Being a Lobby Ambassador means you'll be interacting with guests all day. Work on speaking clearly and professionally, and don’t forget to show genuine enthusiasm when welcoming guests.
✨Tip Number 3
Network like a pro! Connect with current employees or others in the hospitality industry. They can offer valuable insights and might even give you a heads-up about job openings. Plus, it’s always good to have friends in the right places!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings, including the Lobby Ambassador position, right there. Don’t miss out!
We think you need these skills to ace Lobby Ambassador in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for hospitality.
Tailor Your Application: Make sure to customise your application for the Lobby Ambassador role. Highlight any relevant experience you have in customer service or hospitality, and connect it to the specific duties mentioned in the job description.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that directly address our requirements. Avoid fluff and focus on what makes you a great fit for the position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Luxury Collection
✨Know the Hotel Inside Out
Before your interview, make sure to research The Park Tower Knightsbridge and its services thoroughly. Familiarise yourself with the restaurant, bar, and other amenities so you can confidently discuss how you would enhance the guest experience.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for a customer. Highlight your ability to respond to unique requests and how you ensured guest satisfaction, as this is crucial for a Lobby Ambassador role.
✨Practice Professional Communication
Since you'll be interacting with guests and team members, practice speaking clearly and professionally. You might even want to rehearse common scenarios you could face, like handling a guest complaint or providing local area knowledge.
✨Dress to Impress
Make sure to dress in a clean and professional manner for your interview. First impressions matter, especially in a hospitality setting, so aim for a polished look that reflects the standards of the hotel.