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- Tasks: Engage guests and enhance their experience in a luxury hotel lobby.
- Company: Join the prestigious Park Tower Knightsbridge Luxury Collection Hotel.
- Benefits: Flexible part-time hours, dynamic work environment, and opportunities for growth.
- Other info: Embrace diversity and be part of a supportive team culture.
- Why this job: Be the face of luxury hospitality and create memorable experiences for guests.
- Qualifications: High school diploma and at least 1 year of related experience preferred.
The predicted salary is between 12 - 15 £ per hour.
Location: The Park Tower Knightsbridge Luxury Collection Hotel London, 101 Knightsbridge, London, England, United Kingdom, SW1X 7RN
Schedule: Part Time
Position Type: Non-Management
Job Number: 26052540
Position Summary:
- Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.).
- Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
- Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities.
- Contact appropriate individual or department (e.g., Bellperson, Housekeeping, Food & Beverage Server) as necessary to resolve guest call, request, or problem.
- Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
- Follow all company policies and procedures, ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested.
Preferred Qualifications:
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
Equal Employment Opportunity:
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Lobby Ambassador employer: The Luxury Collection
Contact Detail:
The Luxury Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lobby Ambassador
✨Tip Number 1
Get to know the hotel and its services inside out! Familiarise yourself with the restaurant, bar, and local attractions so you can impress guests with your knowledge. This will show that you're genuinely interested in enhancing their experience.
✨Tip Number 2
Practice your communication skills! Being a Lobby Ambassador means you'll be interacting with guests all day. Try role-playing scenarios with friends or family to get comfortable with responding to various guest requests and concerns.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They can provide insider tips about the company culture and what it takes to succeed in the role. Plus, it might just give you an edge in the hiring process!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter. Don’t miss out on your chance to shine!
We think you need these skills to ace Lobby Ambassador
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about why you’re excited about the Lobby Ambassador role.
Tailor Your Application: Make sure to customise your application for this specific position. Highlight your relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Avoid jargon and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at The Luxury Collection
✨Know the Hotel Inside Out
Before your interview, make sure you research The Park Tower Knightsbridge and its services thoroughly. Familiarise yourself with the restaurant, bar, and other amenities so you can confidently discuss how you would enhance the guest experience.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle special requests and unique needs, as this is crucial for a Lobby Ambassador role.
✨Practice Professional Communication
Since you'll be interacting with guests regularly, practice speaking clearly and professionally. You might even want to rehearse common scenarios you could face, like answering phone calls or addressing guest concerns.
✨Demonstrate Team Spirit
Be ready to discuss how you work well in a team. Share instances where you supported colleagues to achieve common goals, as collaboration is key in a hospitality environment.