Concierge

Position Summary

The Luxury Collection invites you to join us as a Concierge at The Park Tower Knightsbridge, A Luxury Collection Hotel.

As a Concierge, you are the face of the hotel, welcoming guests, ensuring a positive arrival and departure experience, and creating memorable stays through personalised service and local knowledge.

Responsibilities

• Welcome guests and use their name whenever possible.
• Supervise porters to ensure a smooth check‑in process.
• Collaborate with other departments to ensure guests’ stay is comfortable.
• Maintain excellent knowledge of local attractions, transportation, theatre, tourist sites, sports activities, shops and restaurants.
• Report work‑related accidents or injuries immediately to the manager/supervisor.
• Follow property‑specific procedures for emergency situations.
• Follow company safety and security policies.
• Maintain awareness of undesirable persons on property premises.
• Identify and report unsafe work procedures or conditions.
• Use proper equipment, wear appropriate PPE and employ correct lifting procedures.
• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Ensure uniform, nametags and personal appearance are clean, hygienic and professional.
• Perform other reasonable duties as requested by supervisors.
• Support guest‑satisfaction metrics: assistance with Touchpoints, GSS, mystery‑guest inspection and review of results to produce improvement plans.
• Provide a warm welcome to all guests, including luggage porters and doorman.
• Assist guests in a friendly, courteous and professional manner.
• Respond to customer complaints positively, investigate shortfalls and propose solutions.
• Seek customer feedback regularly and use it to improve service.
• Use clear, appropriate, professional language when speaking to guests and coworkers.
• Answer telephones with proper etiquette: within 3 rings, with a smile, use the caller’s name, transfer, hold, relay messages and allow the caller to end the call.
• Prepare and review written documents (daily logs, business letters, memoranda, reports), proofreading and editing for accuracy.
• Support coworkers, treat them with dignity and respect.
• Handle sensitive issues with tact, respect and confidentiality.
• Develop and maintain positive relationships with other employees and departments.
• Participate in quality‑assurance expectations and standards.
• Perform additional duties as required by business or management.
• Be flexible and willing to take on alternative duties or training as needed.

Benefits

Benefits include meals in staff restaurants, laundry and dry‑cleaning service, childcare, optical benefits and discounted hotel rates when travelling or staying in Marriott properties.

• Preferred Qualifications
• High school diploma or G. E. D. equivalent.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.
• Equal‑Opportunity Statement

Marriott International is an equal‑opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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