At a Glance
- Tasks: Engage with bereaved families online and provide high-quality support through various digital channels.
- Company: Join a compassionate organisation dedicated to supporting families during difficult times.
- Benefits: Gain valuable experience, flexible working hours, and the chance to make a real difference.
- Other info: Opportunity to attend events and collaborate with professionals in the bereavement field.
- Why this job: Help others navigate their grief while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and empathy for those experiencing loss.
The predicted salary is between 30000 - 40000 £ per year.
Proactively engage bereaved families with the support service, respond to bereavement support enquiries and ensure anyone seeking advice and support on bereavement is given a high-quality service in a timely way.
- Be the primary contact for the bereavement support digital services including WhatsApp, text, webchat and other social media channels.
- Proactively engage with bereaved families through social media and other online platforms.
- Ensure any safeguarding concerns are actioned in accordance with the organisation's Safeguarding policy.
- Send materials to bereaved contacts, including bereavement packs and follow up emails and ensure all documents and databases are updated with each contact in line with the department guidelines, including Raiser’s Edge, Excel databases.
- Cover and answer the bereavement support helpline and online enquiries responding within the set guidelines and KPIs for the department.
- Ensure any messages on Bereavement Support Facebook Groups are monitored and advice is given via befrienders where appropriate.
- Attend face to face events for bereaved families including family days and memorial events when needed.
- Work with Income and Engagement Team around social media bereavement support content/posts.
Deliver and run live bereavement themed sessions on social media:
- Run monthly live sessions on social media on bereavement topics/themes, responding to comments and messages during and after the sessions, ensuring anyone seeking ongoing support is responded to and referred to relevant services.
- Work with the Engagement Team to promote live sessions.
- Facilitate monthly remembrance sessions.
Ensure the bereavement support services are promoted to those bereaved and to professionals working with bereaved families:
- Assist with the recruitment and facilitation of Bereaved Families’ Panel.
- Keep up to date with the bereavement support world including joining National Bereavement Alliance, Child Bereavement Network and research around grief and bereavement.
- Attend events as required to represent the Lullaby Trust’s bereavement support services.
Maintain accurate records throughout all services, complying with the organisation’s recording and reporting requirements:
- Maintain ongoing knowledge and training on the Lullaby Trust’s advice and the scientific knowledge behind this advice.
- Collate statistics, as required on areas of work within the support services team.
- Assist with the services’ evaluation and impact processes.
- Provide other administrative support to the team as required.
Attend and participate with External Supervision sessions.
Digital Bereavement Support Adviser (maternity cover) employer: The Lullaby Trust
As a Digital Bereavement Support Adviser at the Lullaby Trust, you will be part of a compassionate and dedicated team that prioritises high-quality support for bereaved families. Our inclusive work culture fosters professional growth through ongoing training and collaboration with experts in the field, while our commitment to employee well-being ensures a supportive environment. Located in a vibrant community, we offer unique opportunities to engage with families and make a meaningful impact during their most challenging times.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Bereavement Support Adviser (maternity cover)
✨Tip Number 1
Get your networking game on! Connect with professionals in the bereavement support field through LinkedIn or relevant social media groups. Engaging with others can lead to valuable insights and potential job leads.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your experience in bereavement support. This can be a great way to demonstrate your expertise and passion for the role.
✨Tip Number 3
Don’t just apply, follow up! After submitting your application, reach out to the hiring team via email or social media. A friendly nudge can keep you on their radar and show your enthusiasm for the position.
✨Tip Number 4
Join online communities related to bereavement support. Participating in discussions can help you learn more about the field and connect with others who might know of job openings. Plus, it shows your commitment to the cause!
We think you need these skills to ace Digital Bereavement Support Adviser (maternity cover)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting bereaved families shine through. We want to see how much you care about making a difference in their lives, so share any relevant experiences or motivations that drive you.
Tailor Your Application:Make sure to tailor your application specifically for the Digital Bereavement Support Adviser role. Highlight your skills in digital communication and any experience you have with social media platforms, as these are key to engaging with bereaved families effectively.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that directly address the job description. Use bullet points if necessary to make it easy for us to see how you meet the requirements.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at The Lullaby Trust
✨Know Your Stuff
Make sure you’re familiar with the key aspects of bereavement support services. Brush up on the latest trends and research in grief and bereavement, as well as the specific policies of the organisation. This will show that you’re genuinely interested and prepared.
✨Engage with Empathy
Since this role involves supporting bereaved families, practice how you would communicate compassionately. Think about how to convey understanding and support during your interview, especially when discussing scenarios or past experiences.
✨Showcase Your Digital Skills
Be ready to discuss your experience with digital communication tools like WhatsApp, social media, and webchat. Highlight any previous roles where you’ve engaged with clients online, and be prepared to share examples of how you’ve successfully managed online interactions.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team dynamics, the types of events you might attend, or how they measure the impact of their support services. It shows you’re proactive and genuinely interested in the role.
