At a Glance
- Tasks: Lead evening production operations and manage a team for efficient order fulfilment.
- Company: Join Lucy & Lola, a fast-growing personalised clothing brand with a focus on quality.
- Benefits: Gain hands-on experience in a dynamic environment with opportunities for growth.
- Other info: Exciting role with potential for career advancement in a vibrant e-commerce setting.
- Why this job: Be part of a creative team making high-quality custom products that customers love.
- Qualifications: Strong organisational skills and a proactive approach to problem-solving required.
The predicted salary is between 30000 - 40000 £ per year.
Please note that we do not allow holidays between 1st October and 23rd December inclusive.
Start Date: August 2026
About Lucy & Lola
Lucy & Lola is a fast-growing personalised clothing and accessories brand specialising in high-quality embroidery and custom products. We are looking for an organised, proactive, and detail-oriented individual to join our team as a Production Co-ordinator. This is an exciting opportunity to play a key role in managing production workflows, coordinating orders, and supporting the smooth day-to-day running of our busy ecommerce operation. The successful candidate will work closely with our production and fulfilment teams to ensure customer orders are delivered efficiently, accurately, and to the highest standard, while contributing to the continued growth of the business.
Role Overview
As the Production Co-ordinator (Evening Shift) at Lucy & Lola, you will take full ownership of evening production operations, leading a small team and driving continuous improvements in efficiency and output as the business undergoes significant growth. This is a hands-on leadership role that balances strategic thinking with day-to-day operational delivery in a fast-paced environment, combining leadership with direct involvement, including operating embroidery machinery when required to maintain continuity of production.
Key Responsibilities:
- Overseeing daily production operations to ensure timely order fulfilment
- Managing and scheduling embroidery staff team members by uploading artwork to USB’s for machine use
- Preparing artwork for embroidery machines using Hatch
- Maintaining SOPs across all production stages
- Supporting machine operators with troubleshooting and prioritisation
- Operating embroidery machines to cover staff absence (e.g. sick leave) and maintain production continuity
- Managing stock levels of blanks, threads, and consumables
- Leading quality control efforts to maintain brand standards
- Liaising with Artwork, Digitizing, Customer Service teams
- Preparing for and scaling during peak periods (esp. Q4)
- Supporting recruiting, onboarding and training of new staff as needed
What You’ll Bring:
- Strong organisational skills, with the ability to prioritise embroidery workloads, manage machine schedules, and meet tight production deadlines
- Hands-on, proactive approach to problem-solving, with confidence in troubleshooting embroidery machines, thread breaks, tension issues, and stitching faults
- Continuous improvement mindset, focused on optimising machine efficiency, minimising downtime, and improving stitch quality and output
- High attention to detail, particularly in stitch quality, design accuracy, thread consistency, and adherence to SOPs
- Good understanding of stock control, including managing blanks (garments), threads, backing, and other sewing/embroidery consumables
- Excellent communication skills, with the ability to liaise effectively with Artwork, Digitising, and Customer Service teams to ensure accurate production outcomes
- Flexibility and adaptability to support changing production demands, machine allocation, and peak trading period
- Confidence in training, onboarding, and supporting team members in embroidery machine operation and production best practices
Evening Production Lead — Embroidery & Fulfillment employer: The Lucy and Lola Shop
At Lucy & Lola, we pride ourselves on being an exceptional employer that fosters a vibrant and collaborative work culture. Our team members enjoy a supportive environment with ample opportunities for personal and professional growth, particularly in the fast-paced world of personalised clothing and accessories. With a focus on quality and innovation, we empower our employees to take ownership of their roles while contributing to the success of our expanding ecommerce operations.
StudySmarter Expert Advice🤫
We think this is how you could land Evening Production Lead — Embroidery & Fulfillment
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and values, especially if you're eyeing a role at Lucy & Lola. Tailor your answers to show how you fit into their vision.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your organisational skills and proactive approach, which are key for the Production Lead role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Evening Production Lead — Embroidery & Fulfillment
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Production Co-ordinator role. Highlight your organisational skills and any experience with embroidery or production workflows. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you're excited about joining Lucy & Lola and how your proactive approach aligns with our fast-paced environment. Let us know how you can contribute to our growth!
Showcase Relevant Experience:When filling out your application, don’t forget to showcase any hands-on experience you have with embroidery machines or production management. We love seeing candidates who are ready to jump in and lead from the front!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at The Lucy and Lola Shop
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of embroidery and fulfilment processes. Familiarise yourself with the specific machinery and software mentioned in the job description, like Hatch for artwork preparation. This will show your potential employer that you're not just interested in the role but also knowledgeable about it.
✨Showcase Your Leadership Skills
As a Production Lead, you'll be managing a team, so be ready to discuss your leadership style. Prepare examples of how you've successfully led teams in the past, especially in fast-paced environments. Highlight any experience you have in training or onboarding new staff, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Expect questions about troubleshooting and problem-solving, particularly related to embroidery machines. Think of specific instances where you've resolved issues, minimised downtime, or improved production efficiency. This will illustrate your proactive approach and hands-on experience.
✨Emphasise Attention to Detail
Quality control is key in this role, so be prepared to discuss how you ensure high standards in production. Bring up your methods for maintaining stitch quality and design accuracy, and how you manage stock levels effectively. This will show that you take pride in your work and understand the importance of detail in the production process.
