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- Tasks: Set up and support ticketing systems for exciting events and venues.
- Company: Join Lowry, a vibrant arts venue in the heart of MediaCityUK.
- Benefits: Enjoy free event tickets, birthday leave, and discounts at our bars and restaurants.
- Other info: We value diversity and welcome applications from under-represented groups.
- Why this job: Be part of a dynamic team that enhances live entertainment experiences.
- Qualifications: Organised, proactive, and technically confident individuals are encouraged to apply.
The predicted salary is between 30000 - 40000 £ per year.
Lowry is a visual and performing arts venue situated at the heart of MediaCityUK in Salford, one of the world’s most exciting culture and media destinations. Based within Lowry, Quaytickets is an award‑winning ticketing agency operating at the heart of the UK’s live entertainment sector. We provide ticketing services for Lowry’s theatres, galleries and learning programmes, while also supporting over 20 clients nationwide. Our work covers theatre, visitor attractions and heritage railway and much more.
We are seeking a Setup and Support Specialist to join our team, responsible for delivering high‑quality ticketing system configuration and providing advanced support for escalated issues. This is a hands‑on, varied role that plays a key part in ensuring consistently high standards of service for venues and clients.
Key responsibilities- Setting up and configuring ticketing systems for events, seasons and clients, ensuring accuracy, consistency and compliance with agreed requirements.
- Acting as an escalation point for complex system and operational issues, carrying out detailed investigation and resolution.
- Working closely with venues, promoters and internal teams to ensure systems support both operational delivery and commercial objectives.
- Supporting system changes, updates and new functionality, helping clients and colleagues to adopt new processes confidently.
The successful candidate will be organised, proactive and technically confident, with a strong sense of responsibility and a commitment to delivering excellent support. You will be comfortable managing multiple priorities, problem‑solving under pressure and working collaboratively with colleagues and clients.
Working patternThe role includes working from home one weekend in every six weeks, with shifts on the allocated weekend running up to 8pm.
Benefits- Complimentary and discounted theatre and live event tickets.
- Free car parking just a few minutes’ walk from the Lowry building.
- Paid day off for your birthday.
- Discounts at the bars, restaurant and gift shop located within the Lowry building.
- Access to Lowry’s Wellbeing Hub and to other health and wellbeing services, including counselling, physiotherapy and remote GP appointments.
- Group Life Assurance Scheme.
Lowry is committed to creating an inclusive workforce by reflecting and representing the diversity of Salford and the UK. We want to attract the broadest range of talented people to be part of Lowry – whether that is to work in our creative or support roles. We particularly encourage applications from the following two people groups who are currently under‑represented in our workforce and in the wider performing and visual arts sector; those people who experience racism and marginalisation, including those from African, Caribbean, North African, LatinX, South Asian, East Asian and South East Asian heritage and their diasporas, those who are disabled, Deaf and neurodivergent or have long‑term health conditions.
Setup and Support Specialist employer: The Lowry
Contact Detail:
The Lowry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Setup and Support Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what makes Lowry tick and how your skills as a Setup and Support Specialist can contribute to their mission. Tailor your responses to show you're the perfect fit!
✨Tip Number 3
Practice your problem-solving skills! Since this role involves handling complex issues, think of examples from your past experiences where you successfully resolved challenges. This will help you shine during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Lowry team and contributing to their amazing work.
We think you need these skills to ace Setup and Support Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Setup and Support Specialist role. Highlight your relevant experience in ticketing systems and customer support, showing us why you're the perfect fit for our team.
Show Off Your Skills: We want to see your technical confidence! Include specific examples of how you've tackled complex issues or improved processes in previous roles. This will help us understand your problem-solving abilities and proactive approach.
Be Organised and Clear: When writing your application, keep it structured and easy to read. Use bullet points where necessary and make sure to proofread for any typos. A clear application reflects your organisational skills, which are key for this role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at Lowry!
How to prepare for a job interview at The Lowry
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Setup and Support Specialist. Familiarise yourself with ticketing systems and how they operate within venues like Lowry. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Since this role involves acting as an escalation point for complex issues, prepare examples of how you've successfully resolved problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your analytical thinking.
✨Highlight Your Teamwork Experience
Collaboration is key in this position, so be ready to discuss how you've worked with different teams or clients in previous roles. Share specific instances where your communication skills helped achieve a common goal, especially in high-pressure situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of events you'll be working on, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.