At a Glance
- Tasks: Assist customers in booking tickets for amazing live events and experiences.
- Company: Join the vibrant team at Lowry, a cultural landmark in MediaCityUK.
- Benefits: Enjoy discounted tickets, free parking, and access to wellbeing services.
- Other info: Flexible hours with weekend and evening shifts; full training provided.
- Why this job: Be part of a passionate team that champions the arts and delivers unforgettable experiences.
- Qualifications: Enthusiasm for live events and excellent customer service skills required.
The predicted salary is between 13.45 - 13.45 £ per hour.
Casual Ticket Sales Agent – £13.45 per hour, plus holiday pay and staff benefits
Lowry is an internationally acclaimed cultural landmark situated at the heart of Media City UK, one of the world’s most exciting culture and media destinations.
Quay Tickets is our in house primary ticket agency selling tickets for Lowry and for over 20 other cultural venues and visitor attractions across the UK.
Located within Lowry, Quay Tickets is an award-winning ticketing agency at the heart of the UK’s live entertainment scene.
We provide ticketing services for Lowry’s theatres, galleries, and educational workshops, as well as for over 20 clients nationwide.
From theatre and opera to comedy, festivals, and immersive experiences – we help audiences access unforgettable events.
We’re currently seeking Casual Ticket Sales Agent to join our dynamic and fast-paced contact centre team.
Based on-site at Lowry, you’ll be the first point of contact for customers, handling inbound calls and processing bookings using our computerised box office systems.
Weekend and evening availability is essential.
Why You’ll Love Working With Us
- Be part of a passionate team that champions the arts and live entertainment.
- Play a key role in delivering exceptional customer experiences.
- Enjoy a varied role where no two days are the same.
What We’re Looking For
- A genuine enthusiasm for live events and the arts.
- Excellent contact centre customer service skills and a friendly, professional manner.
- Confidence using computerised systems – full training will be provided.
If you’re excited by the idea of helping people book tickets for incredible events and want to be part of a supportive and creative team, we’d love to hear from you.
The role hasa number of staff benefits including
- Complimentary and discounted theatre and live event tickets.
- Free car parking just a few minutes’ walk from the Lowry building.
- Discounts at the bars, restaurant and gift shop located within the Lowry building.
- Access to Lowry’s Wellbeing Hub and to other health and wellbeing services, including counselling.
Media City UK is a well-connected destination with a variety of differenttransport options – bus, car, tram and bike.
The application deadline for this vacancy Friday 21 August 2026.
Interviews will be week across 27-28 August 2026.
To ensure fairne ss and to enable us to process your application through our shortlisting exercise, we as k that you remove all personal details (such as name, age, location, ethnicity, marital status etc) from your CV and covering letter before uploading.
This reduces the risk ofany potential bias during our recruitment process and ensures that all shortlisting is based onskills, experience and suitability for a role.
Thank you for your understanding.
Lowry is committed to creating an inclusive workforce by reflecting and representing the diversity of Salford and the UK.
We want to attract the broadest range of talented people to be part of Lowry – whether that is to work in our creative or support roles.
We particularly encourage applications from the following two people groups who are currently under‑represented in our work force and in the wider performing and visual arts sector; those people who experience racism and marginalisation, including those from African, Caribbean, North African, Latin X, South Asian, East Asian and South East Asian heritage and their diasporas, those who are disabled, Deaf and neurodivergent or have long-term health conditions.
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Casual Ticket Sales Agent in Salford employer: The Lowry
At Lowry, we pride ourselves on being an exceptional employer, offering a vibrant work culture at the heart of MediaCityUK, where creativity and community thrive. As a Maintenance Assistant, you will enjoy a range of benefits including complimentary theatre tickets, a paid day off for your birthday, and access to our Wellbeing Hub, all while contributing to the maintenance of a prestigious arts venue. We are committed to employee growth and inclusivity, ensuring that every team member feels valued and supported in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Ticket Sales Agent in Salford
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like The Lowry and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at The Lowry and let us see your personality shine through!
We think you need these skills to ace Casual Ticket Sales Agent in Salford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and The Lowry.
Get Familiar with Our Brand:Before applying, take some time to learn about The Lowry and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at The Lowry
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress The Lowry.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which The Lowry will surely appreciate.
