At a Glance
- Tasks: Manage spa bookings, greet guests, and support daily operations.
- Company: Join The Lowry Hotel, Manchester's iconic five-star destination.
- Benefits: Enjoy meals on duty, discounts, and excellent training opportunities.
- Other info: Flexible casual role with shifts based on business needs.
- Why this job: Be part of a team delivering unforgettable five-star experiences.
- Qualifications: Passion for health and beauty, with strong communication skills.
The predicted salary is between 10 - 12 £ per hour.
An exciting opportunity has arisen to join the team at The Lowry Hotel, Manchester's iconic five-star hotel, as a Spa Receptionist on a casual, zero-hour contract.
Working as part of our Spa team and reporting to the Spa Manager, you will play a key role in delivering an exceptional guest experience while supporting the day-to-day administration and operation of the Spa. This is a highly administrative role that requires excellent organisational skills, attention to detail, and a passion for delivering outstanding customer service.
Responsibilities
- Managing bookings for Spa treatments and facilities, including the gym, deprivation tank and Snomadome.
- Welcoming and greeting all guests in a warm, professional and friendly manner, ensuring every guest receives a genuine five-star experience.
- Undertaking a wide range of administrative duties, including managing appointments, responding to enquiries and maintaining accurate records.
- Processing payments and carrying out cashiering duties.
- Promoting and selling Spa retail products and memberships.
- Conducting show rounds of the Spa for prospective members and guests.
- Ensuring the Spa reception and public areas are clean, tidy and presented to the highest standards at all times.
- Supporting the wider Spa team to ensure the smooth day-to-day operation of the department.
The ideal candidate will have an interest in the health, wellbeing or beauty industry and possess excellent communication, interpersonal and organisational skills. You will be confident working in a busy environment, enjoy interacting with people and be committed to delivering exceptional customer service.
This role is offered on a casual, zero-hour basis, with shifts allocated according to business needs. Flexibility is essential, including the ability to work evenings, weekends and public holidays.
At The Lowry Hotel, our service brand pillars of Iconic, Individual and Intuitive are at the heart of everything we do. We are looking for individuals who share our commitment to delivering memorable five-star experiences.
Benefits
- Uniform and meals provided whilst on duty.
- A unique team member accommodation discount, plus 50% off food and drink.
- Friends and family hotel discounts.
- Access to discounted rates across Millennium & Copthorne Hotels.
- Access to online learning and development through Flow.
- Excellent training and development opportunities.
The Lowry Hotel is renowned for providing comfort, privacy and understated luxury, with contemporary interiors and exceptional service.
Equality, Diversity and Inclusion
The Lowry Hotel is proud to be an inclusive employer and welcomes applications from people of all backgrounds. We are committed to creating an inclusive recruitment process and working environment.
You must meet the legal requirements to work in the UK.
If you require any reasonable adjustments during the recruitment process or have any questions about this role, please contact Holly.Hulton@thelowryhotel.com.
Compensation: Competitive salary
Spa Receptionist (Casual) in Salford employer: The Lowry Hotel
The Lowry Hotel is an exceptional employer, offering a vibrant work culture that prioritises guest satisfaction and employee well-being. With flexible working hours and opportunities for personal growth within the hospitality sector, you will thrive in a supportive environment that values your contributions. Located in the heart of Manchester, you'll enjoy being part of a prestigious establishment known for its commitment to excellence and a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist (Casual) in Salford
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at The Lowry Hotel and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Spa Receptionist (Casual) in Salford
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at The Lowry Hotel that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at The Lowry Hotel.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at The Lowry Hotel get a sense of who you are beyond your experience!
How to prepare for a job interview at The Lowry Hotel
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at The Lowry Hotel and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
