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- Tasks: Welcome guests and provide top-notch service throughout their stay.
- Company: Join the iconic Lowry Hotel, a five-star destination in Manchester.
- Benefits: Enjoy meals on duty, discounts, and training opportunities.
- Why this job: Be the face of luxury hospitality and create memorable experiences for guests.
- Qualifications: Previous front of house experience and excellent social skills are preferred.
- Other info: Flexible shifts with opportunities for growth in a dynamic team.
The predicted salary is between 24000 - 36000 £ per year.
The exciting role of Lobby Ambassador has arisen within the Front of House team at the five-star Lowry Hotel - Manchester's Iconic five-star hotel. Working in the Lobby and Reception, this guest-facing role involves working as part of the Front of House team ensuring all guests of the hotel receive professional individual service throughout their journey through the hotel.
The role involves receiving, registering and rooming guests on arrival to the hotel and attending to all their requests including cashiering requirements throughout their stay and ensuring a good impression remains as the guest departs. The role involves the highest standard of guest care and a personalised professional service at all times. The front of house team are the first point of contact for all guest needs and challenges.
Responsibilities:- Receive, register and room guests on arrival.
- Attend to guest requests including cashiering requirements throughout their stay.
- Ensure a high standard of guest care and personalised, professional service at all times.
- Act as the first point of contact for guest needs and challenges within the Front of House team.
- Previous experience in a similar Front of House role and excellent guest care and social skills.
- Standards-driven with the ability to use initiative and work as part of a dynamic team.
- Own clean driving licence preferred; knowledge of Opera preferred but not required (full training will be provided).
Hours of work are on a shift basis including weekends, early starts and late finishes.
Key Information:- Brand Pillars: Iconic, Individual and Intuitive service delivery.
- Service commitments in return for commitment to five-star service and standards include training and development opportunities, hotel discounts, uniforms and meals on duty.
- The Lowry Hotel is renowned for comfort, privacy and understated service with contemporary interiors and style.
- Uniform and meals on duty provided.
- Unique team member discount rate and 50% off all food and drink. Friends and family discount also available.
- Access to discounted rates with Millennium and Copthorne Hotels.
- Access to online training facilities with Flow.
- Death in service benefit for contracted employees.
The Lowry Hotel is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments please contact. You must meet the legal requirements to work in the UK.
Lobby Ambassador in Salford employer: The Lowry Hotel
Contact Detail:
The Lowry Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lobby Ambassador in Salford
✨Tip Number 1
Get to know the Lowry Hotel inside out! Familiarise yourself with their services and values. When you walk in for an interview, you’ll impress them with your knowledge and passion for their brand.
✨Tip Number 2
Practice your guest care skills! Role-play common scenarios you might face as a Lobby Ambassador. This will help you feel more confident and ready to showcase your ability to provide that five-star service.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at the Lowry Hotel.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Lobby Ambassador in Salford
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and friendliness can go a long way in a guest-facing role like Lobby Ambassador.
Tailor Your Application: Make sure to tailor your application specifically for the Lobby Ambassador role. Highlight any previous experience in Front of House positions and how it relates to providing top-notch guest care. We love seeing how you connect your skills to our needs!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for the role. Remember, first impressions count!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at The Lowry Hotel. We can’t wait to hear from you!
How to prepare for a job interview at The Lowry Hotel
✨Know the Hotel Inside Out
Before your interview, take some time to research The Lowry Hotel. Familiarise yourself with its history, services, and unique offerings. This will not only impress the interviewers but also help you understand how you can contribute to their iconic service.
✨Showcase Your Guest Care Skills
As a Lobby Ambassador, guest care is paramount. Prepare examples from your previous roles where you provided exceptional service or resolved guest issues. Highlighting these experiences will demonstrate your ability to meet the high standards expected in this role.
✨Dress to Impress
Since this is a front-of-house position, your appearance matters. Dress smartly and professionally for the interview. This shows that you understand the importance of first impressions and are ready to represent the hotel’s brand.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the hotel and the role. This could be about the team dynamics, training opportunities, or how they maintain their five-star standards. Asking questions shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
