Front of House Supervisor (Full-Time) in Chipping Norton

An exciting opportunity has arisen for a Reception Supervisor to join the Front of House team at The Lowry Hotel, Manchester’s iconic five-star hotel. Based in the Lobby and Reception areas, this is a highly guest-facing supervisory role responsible for supporting the smooth operation of the Front Desk while delivering exceptional five-star service. The Reception Supervisor plays a key role in leading the reception team, ensuring brand standards are consistently upheld, and that every guest receives a personalised, professional, and intuitive service throughout their stay.

Key Responsibilities

• Supervise the day-to-day operation of the Reception and Lobby areas, ensuring the highest standards of service at all times.
• Act as a visible leader on shift, supporting, motivating, and guiding the reception team.
• Welcome and check-in guests, ensuring a warm and seamless arrival experience.
• Handle guest enquiries, requests, and concerns efficiently and professionally, resolving issues to the highest standard.
• Oversee cashiering procedures, billing accuracy, and financial controls throughout the guest journey.
• Ensure a positive and lasting impression is maintained at departure.
• Support the training and development of reception team members, including new starters.
• Maintain effective communication with all hotel departments to ensure a smooth guest experience.
• Ensure compliance with hotel policies, procedures, and health & safety standards.

The ideal candidate will have previous experience in a similar role, excellent guest care and social skills, be standards driven, and have the ability to use their own initiative and work as part of a dynamic team. Knowledge of Opera is preferred but not required - full training will be provided.

The hours of work are on a shift basis including evenings and weekends.

The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Intuitive’ service delivery are key attributes to all candidates for this role. In return for your commitment to delivering five-star service and standards, we offer excellent training and development opportunities in addition to other benefits such as:

• Uniform and Meals on duty provided.
• Unique team member discount rate and 50% off all food and drink. Friends and family discount also available.
• Access to discounted rates with Millennium and Copthorne Hotels.
• Access to wider wallet benefits platform.
• Access to online training facilities with Flow.
• Death in service benefit for contracted employees.

The Lowry Hotel is an Equal Opportunities employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact us.

You must meet the legal requirements to work in the UK.