At a Glance
- Tasks: Engage with guests, providing top-notch service and support in the hotel lobby.
- Company: Join the prestigious Lowry Hotel, Manchester's iconic five-star destination.
- Benefits: Enjoy flexible hours, a vibrant work environment, and employee discounts.
- Other info: Perfect for students seeking part-time work in a stylish, fast-paced atmosphere.
- Why this job: Be part of a dynamic team, enhancing guest experiences in a luxury setting.
- Qualifications: No prior experience needed; just bring your enthusiasm and great communication skills.
The predicted salary is between 24000 - 33600 £ per year.
The exciting role of Lobby Ambassador has arisen within the Front of House team at the five-star Lowry Hotel - Manchester's Iconic five-star hotel
Working in the Lobby and Reception, this guest-facing role involves working as part of the Front of House team, ensuring all guests of the hotel receive professional individual service throughout their journey through the hotel.
The role involves receiving, registering and rooming guests on arrival to the hotel and attending to all their requests, including cashiering requirements throughout their stay and ensuring a good impression remains as the guest departs. The role involves the highest standard of guest care and a personalised, professional service at all times. The front of house team are the first point of contact for all guest needs and challenges.
The ideal candidate will have previous experience in a similar role, and excellent guest care and social skills, be standards driven, and the ability to use their own initiative and work as part of a dynamic team. Own clean driving licence is preferred and knowledge of Opera is preferred but not required - full training will be provided.
The hours of work are on a shift basis including weekends, early starts and late finishes.
The Lowry Hotel's service Brand Pillars of 'Iconic', 'Individual' and 'Intuitive' service delivery are key attributes to all candidates for this role.
In return for your commitment to delivering five star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.
The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.
Benefits include
- Uniform and Meals on duty provided
- Unique team member discount rate and 50% of all food and drink. Friends and family discount also available.
- Access to discounted rates with Millennium and Copthorne Hotels
- Access to online training facilities with Flow
- Death in service benefit for contracted employees
The Lowry Hotel is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact luke.martindale@thelowryhotel.com
You must meet the legal requirements to work in the UK.
Compensation: Competitive salary
Casual Lobby Ambassador in Salford employer: The Lowry Hotel
The Lowry Hotel is an exceptional employer, offering a vibrant work culture that prioritises guest satisfaction and employee well-being. With flexible working hours and opportunities for personal growth within the hospitality sector, you will thrive in a supportive environment that values your contributions. Located in the heart of Manchester, you'll enjoy being part of a prestigious establishment known for its commitment to excellence and a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Lobby Ambassador in Salford
✨Tip Number 1
Familiarise yourself with the Lowry Hotel's history and its unique offerings. This knowledge will not only impress during your interview but also help you connect with guests by sharing interesting facts about the hotel.
✨Tip Number 2
Practice your customer service skills in various scenarios. As a Lobby Ambassador, you'll be the first point of contact for guests, so being able to handle different situations with grace and professionalism is key.
✨Tip Number 3
Network with current or former employees of the Lowry Hotel. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Showcase your enthusiasm for hospitality during any interactions with the hiring team. A genuine passion for providing excellent service can set you apart from other candidates and demonstrate that you're a great fit for the role.
We think you need these skills to ace Casual Lobby Ambassador in Salford
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and expectations of a Lobby Ambassador. Tailor your application to highlight relevant experience in guest-facing roles.
Craft a Personal Statement:Write a personal statement that reflects your passion for hospitality and customer service. Use specific examples from your past experiences to demonstrate how you can provide professional individual service to guests.
Highlight Relevant Skills:Make sure to emphasise skills that are crucial for this role, such as communication, problem-solving, and teamwork. Mention any previous experience in similar environments, especially in high-pressure situations.
Proofread Your Application:Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in a guest-facing role.
How to prepare for a job interview at The Lowry Hotel
✨Know the Hotel's History
Familiarise yourself with the Lowry Hotel's history and its significance in Manchester. This will show your genuine interest in the role and help you connect with the interviewers.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle difficult situations with grace, as this is crucial for a guest-facing position.
✨Dress to Impress
As you're applying for a role in a five-star hotel, make sure to dress smartly for the interview. A polished appearance reflects your understanding of the hotel's standards and professionalism.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. This not only shows your enthusiasm but also helps you gauge if the hotel environment aligns with your expectations.
