At a Glance
- Tasks: Lead a vibrant team to create an amazing Lounge experience for customers.
- Company: Join a dynamic company that values brilliant people and community spirit.
- Benefits: Enjoy perks like overtime pay, staff discounts, and paid breaks.
- Why this job: Be part of a fun culture with opportunities for personal growth and exciting events.
- Qualifications: Experience in management roles within hospitality is essential.
- Other info: Follow us on social media for insights into our lively workplace!
The predicted salary is between 36000 - 60000 £ per year.
Lounges are special places, and what makes them so are the brilliant people who run them. The person leading these teams must be super-brilliant — and that could be you. Your standards will match ours, but your approach will be uniquely yours. You will be responsible for leading your team to deliver 14 great shifts, taking full ownership to ensure your Lounge is an amazing place to work and a great community hub. Your goal will be to ensure every customer leaves happy, thanks to your exceptional management skills.
The Good Stuff
- Overtime pay for hours worked over contracted hours
- Staff food provided on every shift
- 50% staff discount to enjoy outside working hours from day one
- Paid breaks
- 28 days holiday (including Bank Holidays), pro-rata
- Enhanced maternity and paternity pay after 2 years of service
- Participation in Loungefest, our renowned staff party
- Competitions and incentives, including trips with our suppliers
- Company pension scheme
- Long service awards
- Power over your pay with Wagestream
- Support via the Licensed Trade Charity
- Opportunities for personal development and career progression
- Achievable bonuses
- Tips shared equally based on hours worked
- Christmas and Boxing Day off
What you’ll bring
- Experience as a General Manager, Assistant Manager, Deputy Manager, or Restaurant Manager in restaurants, bars, cafes, or coffee shops
- Experience working in a bar environment with food and drink preparation
- Ability to manage through KPIs, making decisions on labour, stock, food safety, customer sentiment, and brand standards within budget
- Experience in training and recruiting front-of-house teams, including servers and assistant managers
- Ideally, some back-of-house experience to understand kitchen operations and team dynamics
General Manager employer: The Lounges
Contact Detail:
The Lounges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarise yourself with our company culture and values by following us on social media. Engaging with our content can give you insights into what we value in our team members, which will help you align your approach during the interview.
✨Tip Number 2
Prepare to discuss your previous management experiences in detail. Think about specific examples where you successfully led a team, managed KPIs, or improved customer satisfaction, as these are key aspects of the General Manager role.
✨Tip Number 3
Showcase your understanding of the bar and restaurant industry by staying updated on current trends and challenges. This knowledge will demonstrate your passion for the role and your ability to adapt to the fast-paced environment.
✨Tip Number 4
Network with current or former employees if possible. They can provide valuable insights into the role and the company, and may even offer tips on how to stand out during the application process.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a General Manager or in similar roles. Focus on your achievements in managing teams, improving customer satisfaction, and meeting KPIs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your unique management style and how it aligns with the company's values. Mention specific examples of how you've led teams to success in previous roles.
Highlight Relevant Skills: Emphasise your skills in training and recruiting staff, managing budgets, and ensuring food safety. These are crucial for the role and should be clearly stated in your application.
Show Enthusiasm for the Brand: Demonstrate your passion for the company and its community focus. Mention any personal experiences with their lounges or similar environments to show you understand their ethos.
How to prepare for a job interview at The Lounges
✨Showcase Your Leadership Skills
As a General Manager, your ability to lead and inspire a team is crucial. Be prepared to share specific examples of how you've successfully managed teams in the past, focusing on your approach to motivating staff and resolving conflicts.
✨Demonstrate Your Understanding of KPIs
Understanding key performance indicators (KPIs) is essential for this role. Be ready to discuss how you've used KPIs to make informed decisions regarding labour, stock, and customer satisfaction in previous positions.
✨Highlight Your Customer Service Philosophy
Since ensuring every customer leaves happy is a top priority, articulate your customer service philosophy. Share anecdotes that illustrate how you've gone above and beyond to enhance the customer experience.
✨Prepare Questions About Team Development
This role involves training and recruiting front-of-house teams. Prepare insightful questions about their current training processes and express your ideas on how you can contribute to developing a strong team culture.