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For Companies At a Glance
- Tasks: Lead a vibrant team to ensure every customer leaves happy and satisfied.
- Company: Join a dynamic lounge known for its brilliant atmosphere and community focus.
- Benefits: Enjoy tips shared equally, paid breaks, 50% food discount, and 28 days holiday.
- Why this job: Be part of a fast-growing business with great opportunities for personal development and career progression.
- Qualifications: Experience in hospitality, strong communication skills, and a passion for delivering excellent service.
- Other info: Participate in exciting competitions and enjoy the best staff party - Loungefest!
The predicted salary is between 24000 - 36000 £ per year.
Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Supervisor, you'll be supporting the management team to maintain that brilliance, delivering 14 great shifts with the team to make sure that every customer leaves happy. Which they tend to do. Because of your brilliant supervision. Brilliant!
It's all about the bustle. You'll lead from the front, setting the pace high for the team so everyone delivers on time, every time. You're all over the detail, never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint hearted, but you know you've got what it takes.
The Good Stuff
- Tips shared equally across the team, based on hours worked
- Paid breaks
- Staff food on every shift, regardless of hours worked
- 50% discount on food in all of three brands from day one
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
- Christmas and Boxing Day off!
- The best staff party - Loungefest
- Emotional and practical support via the Licenced Trade Charity
- Power over your pay with Wagestream
- Company pension scheme
- Long service awards
- Great opportunity for personal development and career progression in a fast-growing business
What you'll bring:
- You are probably an existing Supervisor, Team Leader or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, cafés or coffee shops.
- You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
- A natural talent and passion for hospitality.
- Extremely driven and relentless at overcoming challenges or obstacles.
- Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
- Good communication skills with the ability to build rapport and trust.
- Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
- Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
Front of House Supervisor employer: The Lounges
Contact Detail:
The Lounges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Supervisor
✨Tip Number 1
Familiarise yourself with the specific lounge's atmosphere and customer base. Visit the lounge if possible, observe the staff interactions, and note how they handle busy periods. This will give you insights into their operations and help you tailor your approach during interviews.
✨Tip Number 2
Highlight your leadership skills by sharing examples of how you've motivated a team in previous roles. Prepare anecdotes that showcase your ability to maintain high standards and manage pressure, as these are crucial for a Front of House Supervisor.
✨Tip Number 3
Research the latest trends in hospitality and customer service. Being knowledgeable about current best practices can set you apart from other candidates and demonstrate your commitment to excellence in the role.
✨Tip Number 4
Network with current or former employees of the lounge. They can provide valuable insights into the company culture and expectations, which can help you align your application and interview responses with what they value most.
We think you need these skills to ace Front of House Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, especially any supervisory roles. Emphasise your skills in team leadership, customer service, and attention to detail, as these are crucial for the Front of House Supervisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of what makes a lounge special. Mention specific experiences where you led a team or improved customer satisfaction, aligning with the job description.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, self-motivation, and knowledge of sales building. Use examples from your past roles to demonstrate how you've successfully applied these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role of Front of House Supervisor.
How to prepare for a job interview at The Lounges
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share specific experiences that highlight your enthusiasm and commitment to providing excellent service, as this role is all about creating a brilliant atmosphere for customers.
✨Demonstrate Leadership Skills
As a Front of House Supervisor, you'll need to lead by example. Prepare examples of how you've successfully managed a team or taken charge in a busy environment. Highlight your ability to motivate others and maintain high standards under pressure.
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to the role. Be ready to discuss how you have used data to improve service or sales in previous positions. This shows that you understand the business side of hospitality and are prepared to contribute to its success.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and opportunities for personal development. This not only shows your interest in the role but also helps you assess if it's the right fit for you.
