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For Companies At a Glance
- Tasks: Support the General Manager in running a vibrant Lounge and ensuring customer satisfaction.
- Company: Join a dynamic hospitality brand known for its brilliant team culture.
- Benefits: Enjoy overtime pay, staff discounts, paid breaks, and 28 days holiday.
- Other info: Participate in exciting staff events and competitions, plus enjoy tips shared across the team.
- Why this job: Be part of a fun environment with opportunities for personal growth and career progression.
- Qualifications: Experience in hospitality management and a passion for delivering exceptional service.
The predicted salary is between 25000 - 30000 £ per year.
Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be doing it your way. Brilliant!
It's all about the detail. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint hearted, but you know you've got this.
The Good Stuff
- Overtime pay for every hour worked over contracted hours!
- Staff food on every shift
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- The most talked-about staff party in hospitality - Loungefest!
- Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
- Company pension scheme
- Long service awards
- Power over your pay with Wagestream
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
- Christmas and Boxing Day off!
What you'll bring:
- You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, cafés or coffee shops.
- You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
- A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting.
- Extremely driven and relentless at overcoming challenges or obstacles.
- Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
- Good communication skills with the ability to build rapport and trust.
- Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
- Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
If you want to find out more about us, follow us on LinkedIn and Instagram @thelounges.
Assistant Manager in Bournemouth employer: The Lounges
Contact Detail:
The Lounges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Bournemouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in with their team.
✨Tip Number 2
Practice your people skills! As an Assistant Manager, you'll be managing a team and engaging with customers. Role-play common scenarios with a friend to boost your confidence and communication skills.
✨Tip Number 3
Show off your passion for hospitality! During interviews, share specific examples of how you've gone above and beyond for customers or your team. This will demonstrate your commitment to high standards.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our Lounge family!
We think you need these skills to ace Assistant Manager in Bournemouth
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your passion and how you've made a difference in previous roles. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable experiences for customers.
Be Detail-Oriented: Since we value high standards, make sure your application reflects that attention to detail. Double-check for any typos or grammatical errors, and ensure your CV and cover letter are well-structured. This shows us that you take pride in your work and understand the importance of details in delivering exceptional service.
Tailor Your Application: Don’t send out a generic application! Take the time to tailor your CV and cover letter to the Assistant Manager role. Highlight relevant skills and experiences that align with what we’re looking for, like team engagement and driving sales. This personal touch can really make you stand out from the crowd.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at The Lounges
✨Know the Lounge Inside Out
Before your interview, make sure you know everything about the Lounge brand. Familiarise yourself with their menu, values, and what makes them unique. This will show your genuine interest and help you connect your experience to their ethos.
✨Showcase Your People Skills
As an Assistant Manager, you'll be managing a team and engaging with customers. Prepare examples of how you've successfully led a team or resolved customer issues in the past. Highlight your ability to build rapport and trust, as this is key in hospitality.
✨Be Ready to Discuss KPIs
Brush up on your knowledge of key performance indicators relevant to the role. Be prepared to discuss how you've used data to drive sales or improve customer satisfaction in previous roles. This shows you're detail-oriented and results-driven.
✨Bring Your Unique Flair
The job description mentions that how you achieve high standards is unique to you. Think about what makes your management style special and be ready to share that in the interview. This will help you stand out and demonstrate your passion for the role.