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- Tasks: Support the General Manager in running a vibrant Lounge and ensuring customer satisfaction.
- Company: Join a dynamic hospitality group known for its engaging atmosphere and community focus.
- Benefits: Enjoy perks like overtime pay, staff discounts, paid breaks, and a fantastic staff party!
- Why this job: Be part of a fun team, drive sales, and make a real impact in your local community.
- Qualifications: Ideal for current Assistant Managers or Supervisors with bar or restaurant experience.
- Other info: Follow us on social media to see our culture in action!
The predicted salary is between 28800 - 42000 £ per year.
Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you\’ll be supporting the General Manager to maintain that brilliance across the team,delivering 14 great shifts to make sure that every customer leaves happy. You\’ll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. Your standards will be as high as ours, but exactly how you do it will be unique to you. You\’ll be doing it your way. Brilliant!
It\’s all about the detail. You\’ll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It\’s not a job for the faint hearted, but you know you\’ve got this.
The Good Stuff
- Overtime pay for every hour worked over contracted hours!
- Staff food on every shift
- 50% off food and drinks (including alcohol) from day one at all three of our brands – Lounge, Cosy Club and Brightside
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- The most talked-about staff party in hospitality – Loungefest!
- Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
- Company pension scheme
- Long service awards
- Power over your pay with Wagestream
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
- Christmas and Boxing Day off!
What you\’ll bring:
- You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, café or coffee shops.
- You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
- A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting.
- Extremely driven and relentless at overcoming challenges or obstacles.
- Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
- Good communication skills with the ability to build rapport and trust.
- Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
- Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
If you want to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram
#J-18808-Ljbffr
Assistant Manager employer: The Lounges
Contact Detail:
The Lounges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with our brand and values. Understanding what makes our lounges special will help you convey your passion for hospitality during any conversations or interviews. Engage with our social media channels to get a feel for our culture and customer interactions.
✨Tip Number 2
Network within the industry. Attend local hospitality events or connect with current employees on LinkedIn. Building relationships can give you insights into the role and potentially lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss your experience in detail. Be ready to share specific examples of how you've driven sales, managed teams, or improved customer satisfaction in previous roles. This will demonstrate your capability and alignment with our high standards.
✨Tip Number 4
Showcase your leadership style. As an Assistant Manager, you'll be supporting the General Manager and leading a team. Think about how you motivate others and handle challenges, and be prepared to discuss these strategies in your conversations with us.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly in roles like Assistant Manager or Supervisor. Emphasise your skills in team management, customer service, and sales building.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your unique approach to managing a team. Mention specific examples of how you've driven sales or improved customer satisfaction in previous roles.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as attention to detail, communication skills, and the ability to work under pressure. Use concrete examples to demonstrate these abilities.
Show Enthusiasm for the Brand: Research the company and express your enthusiasm for their values and culture in your application. Mention any experiences you have that align with their mission to create a welcoming community space.
How to prepare for a job interview at The Lounges
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share specific experiences that highlight your passion and how it drives you to create memorable customer experiences.
✨Demonstrate Leadership Skills
As an Assistant Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate, train, and retain staff while maintaining high standards.
✨Know Your Numbers
Familiarise yourself with key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've used data to drive sales and improve customer satisfaction in previous positions.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to overcome challenges in a fast-paced environment and be prepared to explain your thought process and outcomes.