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- Tasks: Support the General Manager in running the Lounge and ensuring customer satisfaction.
- Company: Join a vibrant hospitality group known for its welcoming lounges and community spirit.
- Benefits: Enjoy overtime pay, staff discounts, paid breaks, and a fantastic staff party!
- Why this job: Be part of a dynamic team where your unique approach can shine and make a difference.
- Qualifications: Experience in hospitality management with strong people skills and attention to detail required.
- Other info: Opportunities for personal development and career progression in a fast-growing business.
The predicted salary is between 28800 - 42000 £ per year.
Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you\’ll be supporting the General Manager to maintain that brilliance across the team,delivering 14 great shifts to make sure that every customer leaves happy. You\’ll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. Your standards will be as high as ours, but exactly how you do it will be unique to you. You\’ll be doing it your way. Brilliant!
It\’s all about the detail. You\’ll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It\’s not a job for the faint hearted, but you know you\’ve got this.
The Good Stuff
- Overtime pay for every hour worked over contracted hours!
- Staff food on every shift
- 50% off food and drinks (including alcohol) from day one at all three of our brands – Lounge, Cosy Club and Brightside
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- The most talked-about staff party in hospitality – Loungefest!
- Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
- Company pension scheme
- Long service awards
- Power over your pay with Wagestream
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
- Christmas and Boxing Day off!
What you\’ll bring:
- You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, café or coffee shops.
- You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
- A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting.
- Extremely driven and relentless at overcoming challenges or obstacles.
- Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
- Good communication skills with the ability to build rapport and trust.
- Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
- Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
If you want to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram
#J-18808-Ljbffr
Assistant Manager employer: The Lounges
Contact Detail:
The Lounges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with our brand and values. Understanding what makes our lounges special will help you connect with the team and customers during your interview. Show us how your personal style aligns with our mission to create a welcoming atmosphere.
✨Tip Number 2
Highlight your experience in managing teams and driving sales. Be ready to share specific examples of how you've motivated staff or improved customer satisfaction in previous roles. We love hearing about your unique approach to leadership!
✨Tip Number 3
Prepare to discuss your knowledge of KPIs and how you've used them to enhance performance. We value attention to detail, so be sure to mention any relevant metrics you've tracked and how they influenced your decision-making.
✨Tip Number 4
Engage with us on social media! Following our accounts on LinkedIn, TikTok, and Instagram can give you insights into our culture and recent developments. Mention something you've seen in your application or interview to show your enthusiasm for joining our team.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly in roles like Assistant Manager or Supervisor. Emphasise your skills in team management, customer service, and sales building.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your unique approach to managing a team. Mention specific examples of how you've driven sales or improved customer satisfaction in previous roles.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as attention to detail, communication skills, and the ability to work under pressure. Provide examples of how you've demonstrated these skills in past positions.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work with the company. Mention why you believe their Lounge is the place to be for the local community and how you can contribute to maintaining high standards.
How to prepare for a job interview at The Lounges
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share specific experiences where you went above and beyond for customers, as this will demonstrate your commitment to creating a welcoming environment.
✨Highlight Your People Management Skills
As an Assistant Manager, you'll be leading a team. Be prepared to discuss your approach to team engagement and how you've successfully motivated staff in previous roles. Use examples that showcase your ability to build rapport and trust within a team.
✨Demonstrate Attention to Detail
Since the role requires high standards, be ready to talk about how you ensure quality in service and operations. Discuss any systems or processes you've implemented to maintain these standards, especially in areas like customer feedback and KPIs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenges. Think of specific scenarios from your past experience where you overcame obstacles, particularly in a fast-paced bar or restaurant environment.
